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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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6%
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1%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Fantastic service

5
Never had a problem with them, the price is amazing saved me hundreds per year! Whenever I’ve had to call up to change details or just ask a general question customer service has been phenomenal. Reviewed on: 4th August 2021
ebonylloyd144@gmail.com's avatar
[email protected]

Brilliant

5
Excellent experience. Recommend highly. Reviewed on: 4th August 2021
Ateef's avatar
Ateef

Genuinely personal customer service & adjustable premium by usage

4
I first encountered By miles through a comparison site. I had to contact customer services despite trying to buy my policy entirely online. After adjusting to the required shift in my thinking about car insurance, I was greatly reassured by my customer service experience to the extent that I cannot understand why car insurance hasn't always operated on the principle that one pays for the amount one uses one's car. However, the idea of capping this is actually an added incentive for a customer to drive ecologically in that it strikes a balance between paying for miles driven but not limitlessly so because of the counterbalancing fuel costs. Overall then, it seems very fair (in principle) that the insurance premium paid consists of an upfront portion for when a car is not in use and another for when it is being driven. Reviewed on: 4th August 2021
Chris's avatar
Chris

Fantastic

5
Excellent customer service easy to get hold of nothings a hassle for them and I love I’m only paying for how much I drive huge money saver. By miles is by far the favourite insurer I’ve ever used won’t ever think about changing Reviewed on: 4th August 2021
Chloe's avatar
Chloe

Fantastic

5
There great better than insurance company’s Iv been with in the past Reviewed on: 4th August 2021
christinawood456@gmail.com's avatar
[email protected]

Fantastic

5
Since I have be with My Miles, I've saved so much money, extremely easy to set up, expert advice. Simple advice, "the number 1 choice, join today. Highly recommended. Reviewed on: 4th August 2021
christopher fox's avatar
christopher fox

Great service

5
Best move I made going to Miles. Thanks you Reviewed on: 4th August 2021
racheldone38@yahoo.com's avatar
[email protected]

Best choice for security and money saving

5
The milage rate is amazing and it is great choice to save money. The next important part is the car tracking system which will be added to your car. Lastly the mobile app has some great features as well like checking the car for faults. This insurance is highly recommended and win-win situation. I will definitely renew the policy. Reviewed on: 4th August 2021
Fawzi Harami's avatar
Fawzi Harami

Great insurance

5
Great service fair costs good web site Reviewed on: 4th August 2021
Denis Jackson's avatar
Denis Jackson

The best

5
Been driving for many years and got to say they are the best from customer service to price 10/10 for everything even rewards for bringing new customers in Reviewed on: 4th August 2021
Nigel Griffiths 's avatar
Nigel Griffiths

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