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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Excellent service

5
I was with Hastings for years then I found out about by miles and since switching to by miles I have found myself being more environmentally friendly I try to walk most of the time now. By miles has also helped me financially they have also given me excellent customer service every single time that I've contacted them. Reviewed on: 10th September 2020
Craig's avatar
Craig

Friendly ,helpful no nonsense company.

5
Always helpful and polite when speaking on the phone . I had to make a few calls and my issues were resolved quickly in a friendly manner. Ive recommended this company to all my friends as I’m very impressed with the company ethos and the financial saving aspect . Reviewed on: 10th September 2020
Christopher abrahams's avatar
Christopher abrahams

By far the best car insurance

5
It is the best car insurance i've ever had by far! They are very good at what they do.. i just wished that the excess was a bit cheaper, other than that, i love my policy and it enables me to drive my car worry free! I wouldn't ask for anything else. Plus i want you to win this award.. you are the best car insurer on the market to date! Reviewed on: 10th September 2020
Rubin Chauhan's avatar
Rubin Chauhan

Fantastic and seamless experience

5
From the moment I received a quote By Miles, my experience has been fantastic. The app really helps me keep track of my miles and help reduce my carbon foot print. I just discovered the tracking feature today too. Reviewed on: 10th September 2020
Susheel's avatar
Susheel

Car Insurance

5
By Miles has knocked at least £200 by changing to them for my car Insurance, they are so officiant. I will definitely be sticking with them . Reviewed on: 10th September 2020
Anne 's avatar
Anne

service

5
the service you get is very simple to understnd Reviewed on: 10th September 2020
Ruth Lindley's avatar
Ruth Lindley

Wonderful

5
They are great, so flexible, extremely reasonable prices if you do less thab 700-800 miles per moth, best customer service I've ever received from any insurer, HIGHLY RECOMMEND Reviewed on: 10th September 2020
Nils's avatar
Nils

At last, usage based insurance.

5
Simple process from start to finish. It just works. I went to the local shops today. Insurance was 7p there and as much as 7p back to home. This is the way insurance should be. Road tax must come next. Reviewed on: 10th September 2020
Chandra's avatar
Chandra

Amazing

5
This company has a really good system where you only pay for the miles you drive. Something unique and different from other companies. Reviewed on: 10th September 2020
Sofia's avatar
Sofia

Insurance revelation

5
Easy, efficient, reliable, friendly and cheap. Thanks By Miles.. you know what you do. The dream insurance. Reviewed on: 10th September 2020
Daniel Cusa Bayuk's avatar
Daniel Cusa Bayuk

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