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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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6%
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1%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Best car insurance weve had yet

5
Customer service was quick and they have different ways you can contact them Brilliant for people who don’t use many miles basically like pay as you go Reviewed on: 9th September 2020
Peter's avatar
Peter

Brilliant

5
Cheapest by far been with by miles 2 years Reviewed on: 9th September 2020
Lisa's avatar
Lisa

much better that most insurers

5
they are available on the phone in under 15mins usually less that 5 mins , they try not to or don't charge you penal policy fees or admin fees like most car insurers. they seem to have a "care for customer" attitude and dont have a "rip the customer off for as much money as possible" attitude like most of the car insurers i have dealt with. Reviewed on: 9th September 2020
RichardH's avatar
RichardH

Just Perfect!

5
Pay by mile car insurance that just works - and works well! I was a bit apprehensive about trying this new format of insurance but the deal they offered was exceptional, so took the plunge and I haven't been disappointed. I had to make a claim also which was dealt with quickly and efficiently - I would recommend to all. Reviewed on: 9th September 2020
Donna Ludlow's avatar
Donna Ludlow

Value for money

5
I don’t travel much now by car but need to use it to get about. Savings are impressive Reviewed on: 9th September 2020
Eric's avatar
Eric

Amazing price!

5
This is so much cheaper than my last car insurance I had for 2 years and is great when I don't use my car as I don't get charged! Thank you by Miles Reviewed on: 9th September 2020
Stephen 's avatar
Stephen

Excellent

5
Excellent for people who use their car occasionally. I am currently a stay at home mum and don't need my car for commuting to work at the moment. So i like that i pay insurance per mile as it works much cheaper! Reviewed on: 9th September 2020
Maria Ayia's avatar
Maria Ayia

Great car insurance product for less frequent drivers

5
Great car insurance product for less frequent drivers, the cost is based on the exact amount of miles you drive every month, very handy Reviewed on: 9th September 2020
Ivy's avatar
Ivy

Perfect for the post lockdown world

5
Now that I drive less due to covid, this cover means I pay for what I use which is much fairer than other providers. Reviewed on: 9th September 2020
Lewis Whitnall's avatar
Lewis Whitnall

Excellent insurance

5
By miles is a very easy insurance to use and very reasonable price! Thank you for your help through these tough times. Reviewed on: 9th September 2020
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Jade carradus

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