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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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0%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Staff has been very helpful when I needed to speak to them personally.

5
I had a problem in using the Tracker due to a fuse problem. Very helpful in trying to sor this out. Reviewed on: 9th September 2020
Choo Wright's avatar
Choo Wright

10/10

5
Since joining I’ve never had any trouble? Hassle or anything. Quick easy process, easy to connect to your car and best of all totally affordable if you hardly drive. Reviewed on: 9th September 2020
Jemma Carlin's avatar
Jemma Carlin

Great concept, but basic charge is too high.

4
I'm a new convert who doesn't drive that much these days. Paying my mileage is fairer than me paying for other high mileage drivers. BUT, the basic (standing) charge is too high. Reviewed on: 9th September 2020
ByMiles's avatar
ByMiles

Excellent insurance

5
You pay for when you drive, accurately monitoring Reviewed on: 9th September 2020
Mo Simah's avatar
Mo Simah

Friendly and fun... Yet you know they're serious.

5
I love dealing with this company, everything from their fun policy references to the relatable and very informative emails we get. Like when covid began I had an email to tell me about my car battery life and how I can keep it in good working order whilst not driving anywhere during the initial lockdown. And each month I get easy to follow and understand emails when my payment is due. I personally work in financial services and know how confusing jargon can be. They really keep it simple and that helps interactions feel stress free and easy to accomplish. Reviewed on: 9th September 2020
Misscmax's avatar
Misscmax

Easiest Insurance Ever Used

5
I have a car, like many people do. My insurance was the vain of my life as was getting charged loads. I was looking for a new, cheaper quote (as most do again!) and found By Miles. Was a bit skeptical that i'd get charged by the mkle but it endsnup saving me £100's a year and the branding, ease of use and app all make doing my insurance actually quite fun. Having a little box in my car installtion was no problem, if anythin I encourage it now as my car could be tracked to an extent if gets stolen and love using the app and telling people I give lifts to how much it cost me to drive. All in all, by far best insurance company with a down to earth mentality who don't take themself too seriously. Won't be changing anytime soon, couldn't reccomend highly enough. Reviewed on: 9th September 2020
Sim Y's avatar
Sim Y

Consumer friendly

5
So easy to use and fairly priced insurance Reviewed on: 9th September 2020
Melanie Linsey Carpenter's avatar
Melanie Linsey Carpenter

Nice idea

5
I prefer this insurance method based on the milagecwe cover each year however would prefer the parking rate to be lower Reviewed on: 9th September 2020
Neelam's avatar
Neelam

Easy and cost effective

4
I changed the to by miles as i moved to London and would no longer need to drive to work everyday. It’s definitely saved me money and has been very easy to use. Reviewed on: 9th September 2020
Patricia's avatar
Patricia

Great customer Service

5
Had problems with my tracker initially but the webchat feature and helpful staff resolved my issues and got another tracker out quick sharp. Reviewed on: 9th September 2020
Ed Ficek's avatar
Ed Ficek

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