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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

The whole process is super simple

5
Unless other insurance companies that have endless questionnaires, this was set up and running in a matter of 5 minutes Reviewed on: 9th September 2020
Johan's avatar
Johan

Perfect insurance for those who don't drive everyday

5
My car sits on the driveway outside my house 90% of the time. We pretty much only drive on weekends, and prior to COVID we would be commuting to work on train so the car really didn't see many miles in the year. By Miles is a great product for people like me who don't do many miles and want to be able to save a little bit of money because of it. The customer service is great and very responsive. We had a couple of small teething issues when we first signed up that were very quickly resolved. The app is great and I like being able to have a history of the journeys where we've been and the routes that we took. Especially useful for trying to explain to someone if you took a strange route somewhere cause the sat nav took you around the houses! Reviewed on: 9th September 2020
Michael Jenkins's avatar
Michael Jenkins

This system is much cheaper than previous insurance products

5
This system is much cheaper than previous insurance products. It's great to know that you're only paying for what you're using. Reviewed on: 9th September 2020
Dale's avatar
Dale

A great way to do car insurance for low-mileage drivers

5
Easy to purchase and set up. The app helps you easily track your mileage and costs. Thoroughly recommended! Reviewed on: 9th September 2020
Neil's avatar
Neil

The concept is great

5
The sign up process, the app and customer service has been excellent. Connected with my Tesla means I'm only paying for insurance when I'm driving which means a reduced annual cost. Reviewed on: 9th September 2020
Jonny Vaughan's avatar
Jonny Vaughan

Best Car insurance

5
Easy, reliable and affordable. It does the job and they stay in contact through email. This has been particularly appreciated as they have been supportive through the pandemic. No problems to date. And no claims yet, but I am happy with the service so far. Thank you. Would recommend. Reviewed on: 9th September 2020
Tatenda Lumeyu's avatar
Tatenda Lumeyu

online services

4
The online postal services are very good Reviewed on: 9th September 2020
Zahid's avatar
Zahid

Amezing Car insurance

5
Value for money, recommend to everyone . The amount of miles you drive and pay for the insurance. Great service. Reviewed on: 9th September 2020
Ariyagunasingam Rajeevan's avatar
Ariyagunasingam Rajeevan

Great user experience

5
Buying car insurance is often an arduous process with lots of information in lots of places. By Miles not only provides a competitive alternative for those who drive fewer miles but also a great user experience. Communication and the user interface of the app is very well done. Reviewed on: 9th September 2020
Mo Haq's avatar
Mo Haq

Cost Effective and Easy to Use

5
I love this concept as a lowish mileage user, I pay for the miles I do, not the miles I don't. Great way to save money and budget your expenses. Reviewed on: 9th September 2020
Charlie K's avatar
Charlie K

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