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By Miles: Car insurance reviews

Name: Car insurance
Rating: 4.91 (13081 reviews)

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4.90

Based on 13,081 reviews, last reviewed 17th Oct 2025

91% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

By Miles Car insurance reviews (13081)

Review of the By Miles, Car insurance:

I do not know why all insurance is not like this

I’ve been insuring cars for the best part of a decade, and it has genuinely never been easier or more cost effective than with ByMiles. Firstly, as someone who averages <1500mi a year, I don’t know why I’ve never paid by the mile for insurance before. It has saved me hundreds of pounds vs what I used to pay. Another thing I’ve really loved about ByMiles is that you are fully in control with your spend. Their online dashboard is super intuitive and easy to use. It makes it so simple to plan journeys to estimate a cost (and it also factors in current petrol prices too so you get a comprehensive view of how much a journey will be). Getting the device delivered and installed was very easy. I did it myself in a matter of seconds (in the dark, whilst holding a torch in one hand - it’s really that simple). I’ve had telematics policies in the past and was pleased that ByMiles don’t charge an extortionate call out fee to fit their device. It’s all completely free! The customer service has been great too. It’s really easy to contact them (either by phone, email or live chat) and the help has always been great. Their staff are friendly, helpful and efficient. Things like registering my proof of NCB and amending my policy have been seamless, and I like how much you can do on their self-service portal. Reviewed on: 16th August 2022

Professional helpful staff if you need to get in touch.

Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025

A more affordable way to do car insurance.

A more affordable way to do car insurance. They deal with things properly if things go wrong. Reviewed on: 15th October 2025

The costumer service and communication are good, and...

The costumer service and communication are good, and the feature of paying for what we drive is very suitable for people on short commutes. Would recommend. Reviewed on: 15th October 2025

Fantastic - send me a text after each journey

It's much better for a low mileage user like me, you can budget accurately and get money back at the end. Reviewed on: 15th October 2025

I really like the communication and knowing what my...

I really like the communication and knowing what my mileage is all the time Reviewed on: 15th October 2025

Perfect solution for flexible insurance cover based...

Perfect solution for flexible insurance cover based upon miles driven. Good coverage at competitive rates, backed by Churchill. Reviewed on: 14th October 2025

Very reasonable and easy to use.

Very reasonable and easy to use. The tracker is excellent Reviewed on: 14th October 2025

I have been with By Miles for 2 years, excellent ser...

I have been with By Miles for 2 years, excellent service. Reviewed on: 14th October 2025

Fair, helpful, great price.

Fair, helpful, great price. Can do anything on the app and it even tells me where my car is. Reviewed on: 14th October 2025

Very happy with my car insurance and good customer s...

Very happy with my car insurance and good customer service Reviewed on: 14th October 2025

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