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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (752 reviews)

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4.94

Based on 752 reviews, last reviewed 19th Sep 2025

77% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (752)

Family loan is brilliant and save along with it

Family loan is brilliant and save along with it Reviewed on: 23rd June 2025

Excellent company; rates, service, efficiency

They have excellent rates, they respond fast, money is in bank quickly, the customer service is exceptional. I would definitely recommend to others. Reviewed on: 12th June 2025

Fast and effective service, helpful staff.

Fast and effective service, helpful staff. I used the services a couple of times, they never disappoint Reviewed on: 20th May 2025

The staff are always really helpful

The staff are always really helpful Reviewed on: 9th May 2025

Exceptional Service

Very fast and efficient an excellent service Reviewed on: 8th May 2025

The family loan option is so helpful for new mums an...

The family loan option is so helpful for new mums and for when the little one starts nursery etc Reviewed on: 2nd May 2025

First class it's a honour to be a member of credit u...

First class it's a honour to be a member of credit union.Thankyou x Reviewed on: 2nd May 2025

CCU have been excellent on every occasion I've been...

CCU have been excellent on every occasion I've been needing their services, great and ethical organisation. Reviewed on: 30th April 2025

Exceptional Service from Capital Credit Union staff

I have taken loans out with Capital Credit Union so far and found the whole process stress free, very efficient and friendly customer service is always provided by staff. I have and would always recommend anyone to opening an account with this company. I'm one happy happy customer. Reviewed on: 25th April 2025

Easy Process

The process was straightforward, without going through loads of paperwork / questions. Reviewed on: 22nd April 2025

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