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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (756 reviews)

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4.89

Based on 756 reviews, last reviewed 19th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They always respond quickly and efficiently They always respond quickly and efficiently Reviewed on: 19th June 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (756)

Amazing customer service always so polite and answer...

Amazing customer service always so polite and answer any enquiry’s within a reasonable time limit Reviewed on: 26th June 2025

Staff members are very helpful and they are always w...

Staff members are very helpful and they are always willing to help for what’s best for you Reviewed on: 26th June 2025

Everyone is fantastic and very helpful, experience w...

Everyone is fantastic and very helpful, experience with them has been exceptional. Reviewed on: 26th June 2025

Brilliant service

Was needing help but CCU helped me a lot! Reviewed on: 26th June 2025

Family loan is brilliant and save along with it

Family loan is brilliant and save along with it Reviewed on: 23rd June 2025

Excellent company; rates, service, efficiency

They have excellent rates, they respond fast, money is in bank quickly, the customer service is exceptional. I would definitely recommend to others. Reviewed on: 12th June 2025

Fast and effective service, helpful staff.

Fast and effective service, helpful staff. I used the services a couple of times, they never disappoint Reviewed on: 20th May 2025

The staff are always really helpful

The staff are always really helpful Reviewed on: 9th May 2025

Exceptional Service

Very fast and efficient an excellent service Reviewed on: 8th May 2025

The family loan option is so helpful for new mums an...

The family loan option is so helpful for new mums and for when the little one starts nursery etc Reviewed on: 2nd May 2025

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