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Capital Credit Union: Loans reviews

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4.94
Based on 752 reviews, last reviewed 19th Sep 2025
77% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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2%
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Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025
Shirley H's avatar
Shirley H

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025
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Jim
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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (752)

Always, fast reliable and efficient

5
Always, fast reliable and efficient Reviewed on: 26th June 2025
Sarah's avatar
Sarah

Great company, great app, great everything

5
Very easy process, simple to use app, and real and knowledgeable people available to help when needed. I have both a savings account and a small (Christmas) loan, and it couldn't be easier. Responses are quick and the T&Cs are straightforward, reasonable and fair. Reviewed on: 26th June 2025
Michelle M's avatar
Michelle M

Been with capital credit union for over 15 years, gr...

5
Been with capital credit union for over 15 years, great service and always so helpful. Reviewed on: 26th June 2025
Christine's avatar
Christine

Easy to set up a loan and easy to maintain my payments.

5
Easy to set up a loan and easy to maintain my payments. Reviewed on: 26th June 2025
Karen MacLean's avatar
Karen MacLean

So simple to apply and staff very fast and knowledge...

5
So simple to apply and staff very fast and knowledgeable. Reviewed on: 26th June 2025
Amanda C's avatar
Amanda C

Capital Credit Union saved my wedding.

5
Capital Credit Union saved my wedding. They have affordable repayment rates and the money was in my account quickly. Reviewed on: 26th June 2025
Aimee S's avatar
Aimee S

Amazing customer service always so polite and answer...

5
Amazing customer service always so polite and answer any enquiry’s within a reasonable time limit Reviewed on: 26th June 2025
Amy m's avatar
Amy m

Staff members are very helpful and they are always w...

5
Staff members are very helpful and they are always willing to help for what’s best for you Reviewed on: 26th June 2025
Patrick g's avatar
Patrick g

Everyone is fantastic and very helpful, experience w...

5
Everyone is fantastic and very helpful, experience with them has been exceptional. Reviewed on: 26th June 2025
Debbie G's avatar
Debbie G

Brilliant service

5
Was needing help but CCU helped me a lot! Reviewed on: 26th June 2025
Cheeky- Twxt's avatar
Cheeky- Twxt

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