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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (752 reviews)

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4.94

Based on 752 reviews, last reviewed 19th Sep 2025

77% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (752)

I've had 2 great experiences with capital credit uni...

I've had 2 great experiences with capital credit union, the 2nd time Darren couldn't have been more helpful, everything was very well explained and was all so straightforward! Will definitely be using them again! Reviewed on: 18th April 2025

Quick, reliable and accommodating service

Quick, reliable and accommodating service Reviewed on: 18th April 2025

Smooth and efficient.

Smooth and efficient. Personal approach and everything completed as arranged and on time. Reviewed on: 18th April 2025

Fantastic Service Fantastic staff!

When my partner and Ineeded a loan quickly. Capital Credit Union were there for us. The process was quick and easy and sorted within 7 working days. Later we were in a position to pay off the loan early which again was easy to do and without penalty...... not many banks offer this! Fantastic service Fantastic staff Reviewed on: 17th April 2025

Great support from start to ongoing

I was helped in the whole process of applying to receiving the loan, and in an efficient period of time too. Because of the support I received after the loan was approved I feel confident I will get the help I need when I call - and there's not a long wait for someone to answer either! Reviewed on: 17th April 2025

Straight forward.

Straight forward. Easily understood information. Good communication. Reviewed on: 17th April 2025

It has been an easy process and i would suggest Capi...

It has been an easy process and i would suggest Capital Credit Union to others. Reviewed on: 17th April 2025

Banking Made Easy at Capital Credit Union

I’ve been a member of Capital Credit Union for several years now, and my experience has been consistently positive. From the start, I appreciated how friendly and helpful the staff were—whether I was opening an account, applying for a loan, or just asking questions. Their online banking system is user-friendly and makes managing my finances really convenient. I’ve also taken out an auto loan through them, and the process was smooth with competitive rates. What stands out most is how they treat me like a person, not just an account number. They really make an effort to support the local community, too, which I value. Overall, I trust Capital Credit Union and i have already recommended them to other friends and they have reliably joined the financial institution with a personal touch. Reviewed on: 17th April 2025

Face to Face

Attended meeting in office. Staff were very helpful and concise with information. Reviewed on: 17th April 2025

My experience couldn’t have been any easier everythi...

My experience couldn’t have been any easier everything was arranged clearly and quickly with zero stress Reviewed on: 17th April 2025

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