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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (755 reviews)

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4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (755)

Simply the Best

I have been with Capital credit union for over 30 years. I have saved with them and had loans through them. They have always gone above and beyond to help. Reviewed on: 14th April 2025

Fantastic customer service staff

I was struggling financially, and was unsure what help I could get to pay off a credit card bill and sort out some other financial needs. The process with the team was super easy from start to finish, much easier than the loan I acquired through my bank before. The staff were knowledgeable and friendly, and very helpful throughout the application process. I found it very easy, the information was clear and I have had fantastic customer service from them since. Reviewed on: 14th April 2025

Long standing happy customer.

Been with capital credit union for years. Never had any issues, always explained things well. Always had excellent customer service. Highly recommend. Reviewed on: 14th April 2025

Very good service, lots of options with very competi...

Very good service, lots of options with very competitive rates Reviewed on: 14th April 2025

I have been with capital credit union for nearly 20...

I have been with capital credit union for nearly 20 years and have had nothing but amazing service and help when navigating the new systems. Excellent staff always a pleasure to speak with Reviewed on: 14th April 2025

Best company in the business

Had 4 or 5 loans now through C.C.U and I wouldn't take my business anywhere else.The staff are absolutely brilliant and nothing is ever too much hassle.Always very friendly and helpful no matter what time i call the office. Reviewed on: 14th April 2025

Wonderful customer service

When I called customer services they could not have been more helpful. Such a lovely, kind person on the phone. Makes such a difference! Reviewed on: 14th April 2025

Very friendly staff.

Very friendly staff. Explain all terms and conditions in a language that is easily understood. Are always helpful in respect of any query you may have. Will ensure that their service is efficient and speedy where possible. Reviewed on: 14th April 2025

Save whilst repaying your loan

I like that I can save whilst repaying my loan. When applying for the loan, staff were helpful and friendly. When I've required online help, I've had quick responses from the customer service team. Reviewed on: 14th April 2025

Good communication

Good communication on the updates of our loan. Just starting out with them so not able to comment on too much. Easy app to run through. Reviewed on: 14th April 2025

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