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Capital Credit Union: Loans reviews

View other Capital Credit Union products
4.94
Based on 752 reviews, last reviewed 19th Sep 2025
77% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
2%
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0%
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0%
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1%

Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025
Shirley H's avatar
Shirley H

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025
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Jim
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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (752)

Very good service, lots of options with very competi...

5
Very good service, lots of options with very competitive rates Reviewed on: 14th April 2025
Chris M's avatar
Chris M

I have been with capital credit union for nearly 20...

5
I have been with capital credit union for nearly 20 years and have had nothing but amazing service and help when navigating the new systems. Excellent staff always a pleasure to speak with Reviewed on: 14th April 2025
Jennifer p's avatar
Jennifer p

Best company in the business

5
Had 4 or 5 loans now through C.C.U and I wouldn't take my business anywhere else.The staff are absolutely brilliant and nothing is ever too much hassle.Always very friendly and helpful no matter what time i call the office. Reviewed on: 14th April 2025
Graeme j Burton 's avatar
Graeme j Burton

Wonderful customer service

5
When I called customer services they could not have been more helpful. Such a lovely, kind person on the phone. Makes such a difference! Reviewed on: 14th April 2025
Emily H's avatar
Emily H

Very friendly staff.

5
Very friendly staff. Explain all terms and conditions in a language that is easily understood. Are always helpful in respect of any query you may have. Will ensure that their service is efficient and speedy where possible. Reviewed on: 14th April 2025
Josie D's avatar
Josie D

Save whilst repaying your loan

5
I like that I can save whilst repaying my loan. When applying for the loan, staff were helpful and friendly. When I've required online help, I've had quick responses from the customer service team. Reviewed on: 14th April 2025
Pamela W's avatar
Pamela W

Good communication

5
Good communication on the updates of our loan. Just starting out with them so not able to comment on too much. Easy app to run through. Reviewed on: 14th April 2025
Marian S's avatar
Marian S

Always there when you need them and reliable

5
Always there when you need them and reliable Reviewed on: 14th April 2025
Ivor g's avatar
Ivor g

Member focused savings and loans

5
I needed a loan and was having trouble finding one elsewhere despite my average credit score so it was a massive help when I needed it It was quick and easy to apply Payments are affordable It’s good to know there is a back up for when it’s needed Reviewed on: 14th April 2025
Kathleen t's avatar
Kathleen t

Amazing customer service, always polite and never ha...

5
Amazing customer service, always polite and never have an issue Reviewed on: 14th April 2025
Amy m's avatar
Amy m

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