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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.93 (755 reviews)

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4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (755)

Always there when you need them and reliable

Always there when you need them and reliable Reviewed on: 14th April 2025

Member focused savings and loans

I needed a loan and was having trouble finding one elsewhere despite my average credit score so it was a massive help when I needed it It was quick and easy to apply Payments are affordable It’s good to know there is a back up for when it’s needed Reviewed on: 14th April 2025

Amazing customer service, always polite and never ha...

Amazing customer service, always polite and never have an issue Reviewed on: 14th April 2025

Great service, helped me hugely when needed

Great service, helped me hugely when needed Reviewed on: 14th April 2025

I use it for savings , and also a loan, they have be...

I use it for savings , and also a loan, they have been brilliant and will most certainly use yourself’s again for a loan for a new car 10/10 Reviewed on: 14th April 2025

Capital credit union accepted my loan application ve...

Capital credit union accepted my loan application very quickly, I had been unsuccessful with other companies. I was so happy when I saw I had been accepted even though I do not have the best credit score, I would definitely recommend this company. Reviewed on: 14th April 2025

Staff were fabulous in sorting out my application f...

Staff were fabulous in sorting out my application for a loan after I made an error online. They sorted everything by giving me great advice by telephone. Reviewed on: 14th April 2025

Excellent Customer Service, friendly service

Excellent Customer Service, friendly service Reviewed on: 14th April 2025

Loan application

Very easy to apply for loan, decision is quick, funds deposited quickly too Reviewed on: 14th April 2025

They gave me a chance and changed my life

They gave me a loan with bad credit and helped me build my credit score back up when every other company seen my credit score as a threat.. I am now aiming to buy a home thanks to them Reviewed on: 14th April 2025

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