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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (752 reviews)

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4.94

Based on 752 reviews, last reviewed 19th Sep 2025

77% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (752)

Great for savings & loans

I have been with capital credit union for over 20 years, great for saving & loans Reviewed on: 14th April 2025

Fantastic service from CCU

Fantastic service from CCU always wanting to help when you contact them Reviewed on: 14th April 2025

It couldn't be better!

It couldn't be better - Capital Credit Union were there to help when I needed them and they made the whole process easy and pleasant, taking a lot of stress out of the situation. Great people, great products and all done very efficiently! Reviewed on: 14th April 2025

Loan for holiday

Always able to help. A holiday or extra cash when you need it Reviewed on: 14th April 2025

Capital credit union. Are so helpful

I'm with royal bank of Scotland. Since age 16. I will be 66 in July. I had few loans. Paid faithfully. One day I asked for a loan answer was no. Yet high credit ratings. C.c.u loan not a problem. Paid faithfully. They are so helpful. On phone. I never asked RBS again. Reviewed on: 14th April 2025

Very quickly decision, nice people, never was a prob...

Very quickly decision, nice people, never was a problem with loan from Capital Credit Union Reviewed on: 14th April 2025

Excellent easy service, great customer service and v...

Excellent easy service, great customer service and very fast. Reviewed on: 14th April 2025

Never had a problem with capital credit union effici...

Never had a problem with capital credit union efficient and top notch service Reviewed on: 14th April 2025

happy loans

Since being with you I had my first loan to go on holiday next was my car you also paid for my close protection course you helped me at Christmases too the staff where always helpful and professional I have been able to save at the same time a lot better than banks so thank you for all the years I have been with you Reviewed on: 14th April 2025

Had a loan with Capital Credit union a few times now...

Had a loan with Capital Credit union a few times now, great prompt responses which has made the process so smooth Reviewed on: 14th April 2025

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