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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.93 (755 reviews)

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4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (755)

Never had a problem with capital credit union effici...

Never had a problem with capital credit union efficient and top notch service Reviewed on: 14th April 2025

happy loans

Since being with you I had my first loan to go on holiday next was my car you also paid for my close protection course you helped me at Christmases too the staff where always helpful and professional I have been able to save at the same time a lot better than banks so thank you for all the years I have been with you Reviewed on: 14th April 2025

Had a loan with Capital Credit union a few times now...

Had a loan with Capital Credit union a few times now, great prompt responses which has made the process so smooth Reviewed on: 14th April 2025

Always great customer service and try to help help a...

Always great customer service and try to help help as much as possible, very friendly! Simple applications and repayments, 10 out of 10 isn't enough. Reviewed on: 14th April 2025

Amazing!

Very helpful staff. Good explanations and clarity of rates when applying for a loan Reviewed on: 14th April 2025

Never had any issues, staff have always been very fr...

Never had any issues, staff have always been very friendly and helpful with everything Reviewed on: 14th April 2025

Very Friendly staff who offer an excellent service...

Very Friendly staff who offer an excellent service As a single parent I couldn't have survived without the help of the Credit union. Reviewed on: 14th April 2025

Lifeline

In times of financial difficulty and, with no access to banks, they provided for me. Reviewed on: 14th April 2025

Fantastic rates and customer interaction

Fantastic rates and customer interaction Reviewed on: 14th April 2025

Great Service

The credit union is a fantastic service. When alot of financial services offer no human interaction it is refreshing that you can interact with a loan officer and always feel looked after. Reviewed on: 14th April 2025

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