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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (752 reviews)

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4.94

Based on 752 reviews, last reviewed 19th Sep 2025

97% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (752)

Valued Customer

Easy to contact. Always helpful. Feel valued as a customer. Reviewed on: 14th April 2025

Always forward for best life with CCU

Very easy application,subjective and confident Reviewed on: 14th April 2025

It was easy to speak to a customer advisor who happi...

It was easy to speak to a customer advisor who happily talked me through the online process Reviewed on: 14th April 2025

Very help ful and have good response times never wai...

Very help ful and have good response times never waiting to long when ive needed help with any queries Reviewed on: 14th April 2025

I've been with capital credit for more than 5 years...

I've been with capital credit for more than 5 years now. I needed a loan to buy a car and they've helped with everything I needed. My application was approved immediately and the money were in my bank account the next day. Interests are way lower than any other bank and this makes me more confident to keep my savings with Capital credit. Reviewed on: 14th April 2025

Really approachable, helpful and good value for money.

Really approachable, helpful and good value for money. Reviewed on: 14th April 2025

Capital credit union

Excellent service,would definitely recommend Reviewed on: 14th April 2025

Absolutely love credit union.

Absolutely love credit union. They have helped me is bad situations when struggling. Would recommend highly Reviewed on: 14th April 2025

Fantastic service!

I have been a capital credit union member for a few years now. I love that I can save money for Christmas it gets taken straight from my wages so I don’t miss it. I have also had loans and they offer a fantastic interest rate as well as allowing you to save and pay your loan off. I love ccu. Reviewed on: 14th April 2025

Outstanding service with a personal touch

I had a fantastic experience with Capital Credit Union during the application and administration process for my loan. Their service was both prompt and professional, ensuring the process was smooth and stress-free. What truly stood out was their person-centered and non-judgemental approach to conducting the assessment. It made me feel valued and respected throughout the entire experience. On top of that, they offered excellent terms that met my needs perfectly. I would wholeheartedly recommend Capital Credit Union for anyone seeking reliable and considerate support with financial matters. Reviewed on: 14th April 2025

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