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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

92% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (754)

Always quick and good custemer service .

Always quick and good custemer service . Reviewed on: 14th April 2025

Helpful staff.

Helpful staff. Always on end of phone to help Reviewed on: 14th April 2025

Happy costumer

Took a green loan out for home improvements. The application process was very straightforward and simple and once I had approval (which was very rapid) the loan and repayments were set up very quickly. Reviewed on: 14th April 2025

They’ve always been extremely fair with us and I’ve...

They’ve always been extremely fair with us and I’ve had nothing but help from the staff and members all in all excellent service. Reviewed on: 14th April 2025

Always there when required

Any time I have needed loan yhey have been there to service my needs Reviewed on: 14th April 2025

Staff are patient, accommodating and supportive of t...

Staff are patient, accommodating and supportive of their clients.They provide good and prompt service.They make you feel valued and appreciated that in return you will trust them. Reviewed on: 14th April 2025

Amazing service and patience

I have always had the most amazing service - advice and patience show.n by Scott Reviewed on: 14th April 2025

CCU gave me a loan when no other credit union would...

CCU gave me a loan when no other credit union would which I’m very grateful for. Reviewed on: 14th April 2025

No complaints, I’m more than happy with the product.

No complaints, I’m more than happy with the product. Reviewed on: 14th April 2025

All went smoothly,waiting to sort out direct debit i...

All went smoothly,waiting to sort out direct debit issues Reviewed on: 14th April 2025

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