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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (753 reviews)

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4.94

Based on 753 reviews, last reviewed 1st Oct 2025

98% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (753)

Helpful staff and car loan at competitive rate.

Helpful staff and car loan at competitive rate. Like the concept and ethos of the credit union and would support credit unions being able to move into retail banking as the big banks do not give the same high quality customer service and support as credit union. Reviewed on: 14th April 2025

Fantastic company for quick loans

Fantastic company for quick loans Reviewed on: 14th April 2025

Professional, caring approach.

Professional, caring approach. Friendly and efficient service Reviewed on: 14th April 2025

10’out of 10 service

Always helpful, super customer service Reviewed on: 14th April 2025

Excellent customer service and staff that go that ex...

Excellent customer service and staff that go that extra mile. Reviewed on: 14th April 2025

I used them for finance for buying a season ticket.

I used them for finance for buying a season ticket. Reviewed on: 14th April 2025

Caseworker

Easy and stress free applications with excellent customer service team, I’ve had an account for years for Christmas savings etc and most recently a loan with affordable low interest. Highly recommend Reviewed on: 14th April 2025

Excellent service and communication

Excellent service and communication Reviewed on: 14th April 2025

Get a real person on the phone in seconds

I've had to call to confirm a few details and every time i've gotten through to a real person in Reviewed on: 14th April 2025

Always friendly when I call, so helpful

Always friendly when I call, so helpful Reviewed on: 14th April 2025

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