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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (751 reviews)

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4.94

Based on 751 reviews, last reviewed 15th Jul 2025

72% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The Loan application process. The Loan application process. Really easy to navigate. Friendly, helpful staff. If there is a problem. They will endevour to rectify as a matter of ur... Read more Reviewed on: 15th July 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (751)

Professional, caring approach.

Professional, caring approach. Friendly and efficient service Reviewed on: 14th April 2025

10’out of 10 service

Always helpful, super customer service Reviewed on: 14th April 2025

Excellent customer service and staff that go that ex...

Excellent customer service and staff that go that extra mile. Reviewed on: 14th April 2025

I used them for finance for buying a season ticket.

I used them for finance for buying a season ticket. Reviewed on: 14th April 2025

Caseworker

Easy and stress free applications with excellent customer service team, I’ve had an account for years for Christmas savings etc and most recently a loan with affordable low interest. Highly recommend Reviewed on: 14th April 2025

Excellent service and communication

Excellent service and communication Reviewed on: 14th April 2025

Get a real person on the phone in seconds

I've had to call to confirm a few details and every time i've gotten through to a real person in Reviewed on: 14th April 2025

Always friendly when I call, so helpful

Always friendly when I call, so helpful Reviewed on: 14th April 2025

Had £1000 saved in my account and just got over £9 i...

Had £1000 saved in my account and just got over £9 interest for one year Reviewed on: 14th April 2025

The whole process of applying for the car loan was v...

The whole process of applying for the car loan was very quick but also very personal Reviewed on: 14th April 2025

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