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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (756 reviews)

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4.89

Based on 756 reviews, last reviewed 19th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They always respond quickly and efficiently They always respond quickly and efficiently Reviewed on: 19th June 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (756)

Works for the members

Capital credit union, is very good for savings and loans. Good interest rates very friendly staff and helpful. Reviewed on: 9th March 2023

Professional service; efficient and delivered by a warm team

Todays visit to the Union’s new office was enlightening; i secured the required loan after a warm reception,good advice and fast processing of my application. The team could not have been more helpful. Really happy to find this Union at the heart of our Edinburgh community helping people with their finances. Big thanks to Chris, Natalie and colleagues. Reviewed on: 4th March 2022

A Professional loan service;delivered by a friendly team

The Edinburgh Capital credit union team could not have been more helpful on my visit to their office today; the service was informative, helpful and efficient-securing the loan required. Thanks to all involved, Chris and Natalie in particular,for a top notch community service. Reviewed on: 4th March 2022

Excellent

Excellent service and staff and always at hand to help with friendly service Reviewed on: 24th December 2021

Excellent service

Great that the money comes off your payslip before balance reaches your current account so you don't miss it. Reviewed on: 1st November 2021

Really good helped me a lot

Excellent company and brilliant always there to help Reviewed on: 1st September 2021

cooker loan

my cooker broken down unexpectedly I contacted capital credit union to see if they could help me I have two children, I explained my situation to the member of staff on the phone they were very helpful and dealt with my application I was able to buy my new cooker. when paying back my loan I am also saving if anything else happens in the future I know I have something saved I am delighted with the services and the way they loaned to me. Reviewed on: 17th August 2021

Friendly and helpful loan advice..

Always a very helpful and friendly loan service. The Savings account is a no-brainer and as it's off and away from the High Street Banks, a lovely safe nest-egg. Thank you! Reviewed on: 11th August 2021

Personal loan

I have been borrowing from capital credit union for a number of years now and always find my experience smooth sailing and very pleasant Reviewed on: 30th July 2021

Kind helpful Staff

Answered my question helpful would recommend credit union to anyone who need a small loan Reviewed on: 25th July 2021

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