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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

88% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (754)

A Professional loan service;delivered by a friendly team

The Edinburgh Capital credit union team could not have been more helpful on my visit to their office today; the service was informative, helpful and efficient-securing the loan required. Thanks to all involved, Chris and Natalie in particular,for a top notch community service. Reviewed on: 4th March 2022

Excellent

Excellent service and staff and always at hand to help with friendly service Reviewed on: 24th December 2021

Excellent service

Great that the money comes off your payslip before balance reaches your current account so you don't miss it. Reviewed on: 1st November 2021

Really good helped me a lot

Excellent company and brilliant always there to help Reviewed on: 1st September 2021

cooker loan

my cooker broken down unexpectedly I contacted capital credit union to see if they could help me I have two children, I explained my situation to the member of staff on the phone they were very helpful and dealt with my application I was able to buy my new cooker. when paying back my loan I am also saving if anything else happens in the future I know I have something saved I am delighted with the services and the way they loaned to me. Reviewed on: 17th August 2021

Friendly and helpful loan advice..

Always a very helpful and friendly loan service. The Savings account is a no-brainer and as it's off and away from the High Street Banks, a lovely safe nest-egg. Thank you! Reviewed on: 11th August 2021

Personal loan

I have been borrowing from capital credit union for a number of years now and always find my experience smooth sailing and very pleasant Reviewed on: 30th July 2021

Kind helpful Staff

Answered my question helpful would recommend credit union to anyone who need a small loan Reviewed on: 25th July 2021

They're willing to help! Available when you need them.

I have been their member for long years! Recommended it for so many now are enjoying as members as well! Reviewed on: 21st July 2021

Clear Helpful Advice

Establishing the right amount of a loan with option to enter the lottery was just right for my income and repayment levels . Friendly knowledgeable people . Thank you Reviewed on: 14th July 2021

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