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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (753 reviews)

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4.94

Based on 753 reviews, last reviewed 1st Oct 2025

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (753)

Customer Focus

Whether I have attended in person, called by phone, or contacted the Credit Union on line, my loan requests have been processed quickly and efficiently. I also appreciate the flexible ways in which the monies can be paid out. I have always found the staff to be helpful and informative. I have no reservations in recommending Capital Credit Union. Reviewed on: 3rd July 2021

open minded

CCU give credit when High Street banks would refuse Reviewed on: 3rd July 2021

Considerate and Empathetic staff

A team you can talk to when you need help without feeling being judged. Helpful throughout the Covid pandemic. Reviewed on: 3rd July 2021

Great professional people.

I have been a member for 20yrs and never had any problems with my savings and loans very professional and answered all questions I put to the staff who dealt with my savings and loans. Reviewed on: 3rd July 2021

Happy member!!!

Been a member since I started working for over 30 years ago. I love the flexibility to save when I want and always been great when I need a loan too. Its so convenient to save and borrow at the same time.Also love the surprise when my statement comes in and I see what I have still saved. Best of both worlds that I can buy and save and still get what I want at the time. Wouldn't borrow from anywhere else!. Reviewed on: 3rd July 2021

Excellent customer service

To get a loan and save at the same time is fantastic. You pay off your loan and you have savings at the end there is nothing better. No other company does this so I would thoroughly recommend Capital Credit Union. Reviewed on: 3rd July 2021

Helpful

I need a loan to help pay for my daughter’s wedding, it was quick and easy to set up and the staff are always friendly and helpful Reviewed on: 3rd July 2021

peace of mind

Great friendly service with good knowledgeable advice. With loans being covered by insurance against death I have peace of mind that my children will not inherit any debt. Reviewed on: 3rd July 2021

Excellent

Great team very friendly highly recommend x Reviewed on: 2nd July 2021

Excellent service and always happy to help with eny enquiries, quickly and efficiently.

I'm a member through Lothian Buses and it has been one of the best decisions ever. The people are very helpful, friendly and patient. Reviewed on: 2nd July 2021

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