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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (757 reviews)

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4.89

Based on 757 reviews, last reviewed 24th Aug 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They have excellent rates and respond very quickly. They have excellent rates and respond very quickly. I like the app and online experience that they provide. Reviewed on: 24th August 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (757)

Great service for 25 years

Over 25 years with CCU now. Friendly staff and fantastic service. Beats the Banks hands down! Reviewed on: 2nd July 2021

Fantastic customer service and nothing is ever too much trouble. Very helpful staff

Very helpful and understanding. Empathy and compassion is clearly important to them ❤ Reviewed on: 2nd July 2021

Easy to access, Easy to deal with.

I've got savings and a flexi loan with Capital. The interest rates are good on the loan, I can access everything online and I pay a set amount every week from my wages, so don't really notice I am saving and paying the loan. Reviewed on: 2nd July 2021

Loan experience

First class service professionally delivered Reviewed on: 2nd July 2021

Yearly loans

I have been a customer with Capital Credit Union…in Edinburgh for a number of years…I have always found them courteous, very professional and helpful, easy to communicate with. Reviewed on: 2nd July 2021

Always ready to help

I have been with the credit union for ten years and have practically renovated my house and garden from top to bottom and every loan I had I managed to pay every loan early could not have done this without them, also staff are fantastic, and can honestly say that I would never go to a mainstream bank, thanks Reviewed on: 2nd July 2021

Fantastic

Lovely staff always helpful, and always very understanding, Reviewed on: 2nd July 2021

Lovely people to deal with easy application

I have used credit union for about 5 years now and I wouldn't go anywhere else with my savings. Very nice people always willing to help you. Easy loan application process! Thanks guys! Reviewed on: 2nd July 2021

Best quality service

I've been with capital credit union since its birth, I've always had excellent service throughout these years and when I've had a query the staff have been on the case immediately and answered my questions... The staff have all been very friendly knowledgeable and efficient... 1st class service... Reviewed on: 2nd July 2021

excellent company

excellent company for all your money needs Reviewed on: 2nd July 2021

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