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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (754)

Loan experience

First class service professionally delivered Reviewed on: 2nd July 2021

Yearly loans

I have been a customer with Capital Credit Union…in Edinburgh for a number of years…I have always found them courteous, very professional and helpful, easy to communicate with. Reviewed on: 2nd July 2021

Always ready to help

I have been with the credit union for ten years and have practically renovated my house and garden from top to bottom and every loan I had I managed to pay every loan early could not have done this without them, also staff are fantastic, and can honestly say that I would never go to a mainstream bank, thanks Reviewed on: 2nd July 2021

Fantastic

Lovely staff always helpful, and always very understanding, Reviewed on: 2nd July 2021

Lovely people to deal with easy application

I have used credit union for about 5 years now and I wouldn't go anywhere else with my savings. Very nice people always willing to help you. Easy loan application process! Thanks guys! Reviewed on: 2nd July 2021

Best quality service

I've been with capital credit union since its birth, I've always had excellent service throughout these years and when I've had a query the staff have been on the case immediately and answered my questions... The staff have all been very friendly knowledgeable and efficient... 1st class service... Reviewed on: 2nd July 2021

excellent company

excellent company for all your money needs Reviewed on: 2nd July 2021

All stars

The union helped me a lot. They have got very accommodating staff. They give you a quick and straight forward reply. Very organised and very professional. 5 stars. Happy to be a member of it. Reviewed on: 2nd July 2021

Very good trying help u when needed

Very Helpful do try there very best sort problems out when needed Reviewed on: 2nd July 2021

Simply the best

I've been a member since the beginning and it has been an inspiration watching it grow and develop to become the fabulous institution that it is today. Thank you. Reviewed on: 2nd July 2021

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