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Charter Savings Bank: Easy Access reviews

Name: Easy Access
Rating: 3.05 (21 reviews)

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2.91

Based on 21 reviews, last reviewed 13th Jun 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

38%

14%

2 star

43%

Latest highest rating:

5

Long time customer. Long time customer. Always good service and range of investments Reviewed on: 13th June 2025

Latest lowest rating:

1

Real life Handmaids Tale - where is my money? I made the mistake of sending some money to my Charter Savings account from an account that I had not registered with them. Because of this silly but ... Read more Reviewed on: 18th June 2024

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About this product

Charter Savings Bank savings reviews can help you to find out more about life at Charter Savings Bank. How easy is it to contact Charter Savings Bank? And how friendly are they? Our Charter Savings Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Charter Savings Bank Easy Access reviews (21)

Review of the Charter Savings Bank, Easy Access:

Real life Handmaids Tale - where is my money?

I made the mistake of sending some money to my Charter Savings account from an account that I had not registered with them. Because of this silly but small mistake the bank has been holding my money for a month and will not tell me when they will return it to me. I have been told I just have to wait until they decide. This is my money and I believe the bank should be providing me access to my money. Customer services are all very nice and but are unable to actually do anything other than tell me to wait, I have waited a month and still they are not returning the money. I’m beginning to feel as if I’m living out the start of the Handmaids Tale. Reviewed on: 18th June 2024

Value

Good customer services and value for money Reviewed on: 8th December 2018

S L O W TRANSFER

Transferred cash to my nominated account on FRIDAY it didn't arrive till the TUESDAY five [5] days later. - Completely useless service and TOTALLY unacceptable given electronic banking - Closed account and moved to a real bank. Reviewed on: 23rd August 2018

Delay in withdrawing funds

Have an instant access internet saver account with them. Went online on 1st January and set up a withdrawal for 2nd January. It is now 10.20 on the 3rd January and still waiting for the fund to be received in my account although they have been debited from my Charter account on 2 Jan. Read their withdrawal instructions and it seems I have to wait until COB 3 Jan to receive my money!! Totally unacceptable when other financial institutions can remit money almost immediately. I will be closing the account and going to a bank that trades in the 21st Century! Reviewed on: 3rd January 2018

Competative intererst rates. Internet banking is clear and very easy to use. Helpline staff are friendly and knowledgeable

Had to discuss the opening and transferring over to an Issue 8 account Reviewed on: 19th November 2017

saving simplicity

great easy access rates with no strings Reviewed on: 8th November 2017

Excellent web interface

Very easy tto use online savings with top notch security and to top it off the absolute highest interest rate for easy access account. Reviewed on: 7th November 2017

Had Brilliant Service..Sympathetic Staff (GILL)

Had a huge Family Crisis. Needed to cash my Bond immediately, only got 1yr Bond Aug'2016..Applied to withdraw Sept; Spoke to GILL at customer service, she was so V. Kind & did all she could to help & Management came up Trumps on 2 occasions & got everything sorted for me as quickly as possible. I really can't fault them, they went the extra mile for me. So a big thank you Charter Bank. Mrs Lee Reviewed on: 6th October 2016

Not easy access

Online site can be temperamental and rates aren't really worth the bother - better look elsewhere. Reviewed on: 9th April 2016

Not so easy access

If this review was just about opening an account with charter savings bank then I'd probably give them a 4-5 star rating. But if you ever need them youve got to battle with their call centre, which isn't much fun. Reviewed on: 8th December 2015

Excellent service, great to deal with. I have not had any problems with this company.

Excellent service great to deal with. I have not had any problems with this company. I will keep using this company! Reviewed on: 13th April 2015

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