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Charter Savings Bank: Fixed Rate Bond reviews

Name: Fixed Rate Bond
Rating: 2.7 (64 reviews)

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3.01

Based on 64 reviews, last reviewed 13th Jun 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

51%

Latest highest rating:

5

COMPETITIVE COMPANY very helpfuland informative with products a nd services for ISA FUNDS ETC Reviewed on: 13th June 2025

Latest lowest rating:

1

CharterSavings bank unprofessional and inflexible. CharterSavings bank have £50k of mine in a recent Isa. I instructed them to add my remaining £2.5K from an old provider within their 30 days limit to ... Read more Reviewed on: 29th January 2024

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About this product

Charter Savings Bank Fixed Rate Bond reviews (64)

Review of the Charter Savings Bank, Fixed Rate Bond:

So far very good

Recently opened a one year bond. Easy to do on line and user friendly. Good comminication and fast service. Paperwork sent very quickly by post and text messages at every stage to keep me informed of progress. No problems so far. Yes most of the communication is undertaken online but this is the way things seem to happen these days. Maybe the company has listened to customer complaints and addressed them. I would recommend this company. Reviewed on: 19th November 2016

Very poor service

I tried to open a two year bond, they needed proof of my Current Account this was sent via email as per phone call, I was told if Charter savings was late in opening my account the 14 day period would be extended, they took over the 14 day period will not honour the extension and will not send a welcome pack but they will accept a cheque but won't give me any sort code or account number they want me to pay them directly and just add my ref: number sounds a right mess, But to be fair they had a good excuse Christmas? I did say did she realise it's now February? Reviewed on: 10th February 2022

Top class sevice

Been with Charter for about 18 Months with no problems ,first class sevice. Reviewed on: 27th November 2021

A Fair Return on Your Funds

We're all well aware that interest levels on savings are not what we would like on our savings and we search for the best deal around with a bank or building society we know and feel we can trust. Well I've dealt with Charter Saving Bank over a good number of years and have been impressed with the interest rates offered and also the quality service experienced as an account holder. Give Charter Saving Bank a look before entrusting your hard earned cash to just another bank. They've done well for me! Reviewed on: 11th September 2019

Outstanding

Very good would highly recommend Reviewed on: 2nd June 2019

Never a problem

I have saved with Charter for a few years and have never had a problem, it seems that reading through the reviews that some customers do not read the small print and Ts & Cs and are not fully aware of the contract they are entering in to. Reviewed on: 30th May 2019

POOR CUSTOMER SERVICE

OPENED A FIXED RATE ISA, HAD HEARD HOW THEY GIVE YOU A LOWER RATE AFTER YOU'VE PUT YOUR MONEY IN, AND NONE OF THIER PAPERWORK STATES THE RATE I OPENED IT AT, SO HAVE WRITTEN TO THEM TWICE TO CONFIRM THE RATE IN WRITING BUT NO RESPONSES IN A WEEK BY EMAIL. MY BANKS FRAUD SQUAD HAD CONTACTED ME TOO ABOUT OPENING THIS ACCOUNT WHICH THEY DONT NORMALLY DO WHEN OPENING NEW ONES, SO DECIDED TO GO ELSEWHERE AS GUT FEELING DOESNT FEEL RIGHT Reviewed on: 1st May 2019

Take your money not happy to give back

As with a number of reviews I have read here on fixed or notice accounts, should your circumstances change the bank expect you to prostrate yourself before them with a begging bowl to access even a small part of your funds. As with others I offered to pay any penalties they required but they were completely intransigent. I had to call down on some of my pension with a considerable financial penalty to cover a set of circumstances totally beyond our control. DO NOT USE THIS BANK Reviewed on: 30th April 2019

Tried to open a one year bond.

Tried twice to open a one year bond. Completed the online application and posted off proof of identification (not freepost like others). Emailed to query why I heard nothing. They replied saying could not discuss via email. Rang twice to find out what was happening and was told that that they were still checking id (after two weeks!) You're required to make deposit within 14 days??! Three weeks later still not heard from them. I've now given up! Their loss. Reviewed on: 25th January 2019

Very simple to open and a great interest rate

I found it very easy to open my account. It was all online and I completed it very quickly. One time I forgot my password and phoned up, they were lovely people and couldn't do enough for me and helped me set up a new password. I went to Charter as they had the best interest rate, and I'm so glad I did - they've made everything very simple. Reviewed on: 21st January 2019

Good Honest SAVINGS WITH BEST RATES OFFERED.

Excellent service online, safe. with constantly best rates offered. Reviewed on: 7th November 2018

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