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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49010 reviews)

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4.86

Based on 49,010 reviews, last reviewed 7th Jul 2026

99% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

I have found Chase to be a reliable online bank. I have found Chase to be a reliable online bank. The app is user friendly and their customer service is very good. Reviewed on: 7th July 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49010)

Review of the Chase Bank, Current account:

Great for everyday cashback on current account and n...

Great for everyday cashback on current account and no charge card abroad Reviewed on: 12th April 2024

Fab bank, fab experience

Customer service is excellent, when I’ve had to use it I have always had a good experience. Current account is easy to use and safe Reviewed on: 13th February 2026

It just works.

It just works.... and with a good rate of interest as well. Fantastic customer support Reviewed on: 13th February 2026

I am very happy and use it when I traveling,...

I am very happy and use it when I traveling, no fees Reviewed on: 13th February 2026

Great rates and service has been impeccable

Great rates and service has been impeccable Reviewed on: 13th February 2026

Safest account ever, Customer service superb

Fantastic banking app. Customer service is terrific where you can always get a UK person to sort out any issues quickly. You can open several accounts for saving for a specific item. The security with your bank account details NOT appearing on the physical card is unique and totally safe. Protection from rogue dealers is immediately refunded. Best bank ever! Reviewed on: 13th February 2026

Great customer service, connection instantly no wait...

Great customer service, connection instantly no waiting. Simple easy banking app, easy to open more savings accounts too. Any issues with card a new electronic one is issued. Reviewed on: 13th February 2026

Across the world, I use my chase card to purchase, a...

Across the world, I use my chase card to purchase, and buy goods Reviewed on: 13th February 2026

easy to use, great for gravel overseas

easy to use, great for gravel overseas Reviewed on: 13th February 2026

I moved from a HSBC current account to chase over 12...

I moved from a HSBC current account to chase over 12months ago. I was very nervous about moving because I had been with the previous company for over 25years. It turns out that the worry was utterly unnecessary and needless. The ease of switching, the simplicity of the online app and benefits that I received and are still benefiting from only made me upset with myself for not doing it sooner. I’ve only had to call on 2 occasions, both times was through to a really polite and helpful “human” and even though the issues were actually my previous bank’s failures (confirmed by calling them after speaking with chase customer support team - 25mins on hold just to add) the advisor from chase knew exactly how to resolve and had already put everything in place to get HSBC to resolve it prior to me actually getting through to get then to rectify. Sorry for the long winded comments however these days too many people are quick to complain, but never actually take time to praise when things go well. Reviewed on: 13th February 2026

Quick, clear, simple

The account application and acceptance process was a model of simplicity, and speed. Clear communication throughout. Reviewed on: 13th February 2026

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