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Chase Bank: Current account reviews

Name: Current account
Rating: 4.94 (48945 reviews)

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4.94

Based on 48,945 reviews, last reviewed 29th Mar 2026

448700% increase in 5 star reviews

in the past 90 days

1000% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy and trustworthy banking Easy to use app, cash back on supermarket purchases, accessible customer service team. Reviewed on: 29th March 2026

Latest lowest rating:

2

Customer serive at Chase bank poor Custo.mer service experience when I needed them could not have been worse. Two occasions I have needed their help and each time they have let me down ... Read more Reviewed on: 25th March 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (48945)

Review of the Chase Bank, Current account:

Chase, innovative bankinge

Chase is an innovative bank, whose products make management of personal finance a breeze! Reviewed on: 14th April 2024

Banking at it's best.

I’ve been banking with JPMorgan Chase for a while now, and overall, I’ve had a really positive experience. The mobile app is incredibly easy to use. Everything is clearly laid out, and it’s simple to check balances, transfer money, deposit checks, and keep track of spending. I especially like how quickly transactions update, which makes it easy to stay on top of my finances and avoid surprises. Customer service has also been great. Whether I’ve had questions about my account or needed help with a transaction, the representatives have been friendly, professional, and quick to resolve issues. Overall, I’d definitely recommend Chase to anyone looking for a reliable bank with a user-friendly app and strong customer support. Reviewed on: 13th February 2026

Great banking experience.

Great banking experience. Easy to use and understand. Good value for your money. Reviewed on: 13th February 2026

Excellent all round always talk to a human being on...

Excellent all round always talk to a human being on the phone and problem always solved Reviewed on: 13th February 2026

Excellent banking app with easy money transfers.

Excellent banking app with easy money transfers. Excellent interest rates Reviewed on: 13th February 2026

Very smooth, easy to use, good rewards

Very smooth, easy to use, good rewards Reviewed on: 13th February 2026

Always ready for you and excellent rates

Always ready for you and excellent rates Reviewed on: 13th February 2026

Chase bank is flexible and easy to use with options...

Chase bank is flexible and easy to use with options to open many different savings accounts and there customer service is also very reliable and prompt in all enquiries Reviewed on: 13th February 2026

Fabulous bank.

Fabulous bank. Easy to contact, understand any issues and sort out and help very quickly. Reviewed on: 13th February 2026

Really great bank, the app is fantastic, works perfe...

Really great bank, the app is fantastic, works perfectly and never have any issues with it Reviewed on: 13th February 2026

A Great Everyday Banki Account with a Few Limitations

My current Chase account has been a really positive experience overall, mainly because the app is excellent and very easy to use. In the past, they also offered quite good interest rates on savings accounts. One of the best features is the 1% cashback paid as real money, which is something not many UK banks provide at the moment. Small transfers usually go through without any issues, and their customer support is very strong - the chat service is fast, helpful, and responsive, and I’ve been very satisfied with it. Another big advantage is that Chase offers certain features that are simply not available with many other banking apps in the UK, which definitely makes the bank stand out. However, there are some drawbacks. For example, it can be difficult to make larger purchases, such as spending around £2,000 on family plane tickets or booking holidays. In many cases, the card account gets blocked quickly, and then you cannot continue using it. The only way to unblock it is by calling Chase, but phone calls are inconvenient at nighttime, thus the call itself can take at least 15 minutes. Because of this, it often becomes necessary to use another bank for bigger payments. Reviewed on: 13th February 2026

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