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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49010 reviews)

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4.86

Based on 49,010 reviews, last reviewed 7th Jul 2026

99% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

I have found Chase to be a reliable online bank. I have found Chase to be a reliable online bank. The app is user friendly and their customer service is very good. Reviewed on: 7th July 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49010)

Review of the Chase Bank, Current account:

Great service and product and rates

Great service and product and rates Reviewed on: 6th March 2025

Really liked Chase but recently they have reduced al...

Really liked Chase but recently they have reduced all their offers and increased how much is needed to pay in. Also had some fraud on my account and after some incorrect information to start with, they then resolved issue promptly and I got a full refund which was good Reviewed on: 16th March 2025

I set up this account to use for a holiday in Americ...

I set up this account to use for a holiday in America it is so good I have continued to use it in the uk I have recommended to friends Reviewed on: 16th March 2025

So easy to set up and use - cashback has been great

So easy to set up and use - debit card arrived fast. App really fast and straightforward, quick and easy to move funds to and from savings. Cashback on current account use has been brilliant - but sadly this is changing soon to make it more limited. Well recommended. Reviewed on: 16th March 2025

Brilliant bank easy to deal with and great customer...

Brilliant bank easy to deal with and great customer service Reviewed on: 16th March 2025

Great customer service

It's great to be able access assistance by phone, usually answered within 3 ring without having to go through multiple button pressing. All my calls have been dealt with politely and promptly by the first person I have spoken to. Reviewed on: 15th March 2025

Can’t fault banking process.

Can’t fault banking process. The app is so easy to use. Reviewed on: 15th March 2025

Reduction in cashback and interest rate

Reduction in cashback and interest rate Reviewed on: 15th March 2025

Chase bank gives me more money rewards than any bank...

Chase bank gives me more money rewards than any bank I have been with and that’s out of 8 banks. Their customer service online is quick and actually resolves problems. Reviewed on: 14th March 2025

Customer Services is ON it

I was having an issue with their banking app and contacted customer service VIA text, and the issue was resolved in no time. Reviewed on: 14th March 2025

Great service and great rates.

Great service and great rates. A bit gutted that they are soon to change as won't be as good. Reviewed on: 14th March 2025

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