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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.9 (12462 reviews)

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4.90

Based on 12,462 reviews, last reviewed 2nd May 2026

62% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

ISA lady Had a great chat with Charlotte very nice to talk to . Explained everything in detail and plain English a joy to talk to. Reviewed on: 2nd May 2026

Latest lowest rating:

2

Inconvenient and inaccessible at customer cost! After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it i... Read more Reviewed on: 17th April 2026

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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12462)

Laurens customer service

I was greeted by a very smiley assistant named Lauren. She was amazing help and knew exactly what to do and had a great understanding of what i needed. This was in the Barnard Castle branch Reviewed on: 16th April 2025

the staff are always friendly and helpful.

the staff are always friendly and helpful. it's a competitive market and so it's not easy for our society to offer great value on savings accounts, but it would be great to see the rates being a little bit keener for us loyal members. overall, it is good to be a member of the society. Reviewed on: 16th April 2025

Long queues reluctant service on a saturday

Long queues reluctant service on a saturday Reviewed on: 16th April 2025

Brilliant service - keep it up

I like the service I received when visiting a branch, you feel valued and even get a cuppa. They also have a wide range of savings accounts to choose from which supports what you are saving for. I also like receiving the newsletter, it keeps me up to date with what is happening Reviewed on: 16th April 2025

Informative, helpful.

Informative, helpful. Competitive rates of interest on savings accounts. Reviewed on: 16th April 2025

Great service

Opened a saving account for my grandson and the staff were so helpful and explained everything clear which then help me decide to open a savings account for myself Reviewed on: 16th April 2025

Savings Sorted

All of the assistants seem very knowledgeable and helpful I had my savings sorted very quickly and easily with their help can not praise them enough. Reviewed on: 16th April 2025

The staff are very friendly and helpful and very app...

The staff are very friendly and helpful and very approachable Reviewed on: 16th April 2025

New savings account

Recently opened a savings account online, very smooth process to open and access my account. Reviewed on: 16th April 2025

The branch i use is excellent.

The branch i use is excellent. The staff are very friendly and extremely knowledgeable about all the services/accounts on offer. I find it to be a very pleasant experience when I need to visit the branch. It's a lot better than having to do business on line. Reviewed on: 16th April 2025

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