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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.9 (12463 reviews)

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4.90

Based on 12,463 reviews, last reviewed 8th May 2026

62% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Positive customer service today with help to navigat... Positive customer service today with help to navigate online and professional and helpful manner ensured I was able to re-invest ISA with telephone su... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Inconvenient and inaccessible at customer cost! After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it i... Read more Reviewed on: 17th April 2026

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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12463)

Loyal customer

I’ve been a customer with DBS for many years. They sold me my first mortgage in 1975. The staff have always been more than helpful. They allowed me to pay interest only for a short time when I needed support due to my marriage breakdown in the 1980’s. This helped me to keep my home (I had two young children) The staff whom I’ve met many of over the years are always helpful and supportive when I need information about the products. I currently have an ISA as well as a 45 day notice account. I’m very happy that I took my late Father’s advice when I started saving for a Mortgage at 18 years old. Dad couldn’t recommend the DBS highly enough. He wasn’t wrong. Reviewed on: 16th April 2025

New ISA investor.

New ISA investor. Impressed with the rate offered and the ease of application. First class. Reviewed on: 16th April 2025

I had several regular saver accounts in the past.

I had several regular saver accounts in the past. The interst rates were good. However they continued to reduce them far faster than the base rate was going down. This in my view was unfair and made them uncompetitive compared with many bank and building society accounts. I have closed most of them down and only have one left with a token deposit in it. Very disappointing. Reviewed on: 16th April 2025

Good Fixed Rate for ISA.

Good Fixed Rate for ISA. Easy to apply. Easy to keep tabs on account. Reviewed on: 16th April 2025

The staff are lovely and very knowledgeable.

The staff are lovely and very knowledgeable. They always provide good advice and assistance where needed. Highly recommend. Reviewed on: 16th April 2025

Long time member

I have been a member for lots of years and have never been treat with anything other than friendly and efficient service Reviewed on: 16th April 2025

Product variations, Flexibility and Value for Money

As i worked into entrance of Darlington Building society, warm welcome, good customer service and good marketing team, i was satisfied like prayers answered to my savings need, i saw value for my money in the next 10 years and a concrete startegy of saving and the right account to suit me. I a married new migrant in the UK, i needed where i could save money,plan for the money and have a convenient saving strategy. I went through big renowned banks but couldn't get the exact kind of account i needed. Darlington Building society gave me everything. Excellent service made me give and have already recommended lots of my friends who have done same. Five star rating with undeniable facts to back it up. Thank you. Reviewed on: 16th April 2025

Stockton Branch Shining stars

Whenever I visit the Stockton on Tees branch the staff are always very engaging. They always have a friendly hello and are very knowledgeable about products. Could not fault the service. No query is a problem and they make me feel like they care. Reviewed on: 16th April 2025

.Got There in the End !

Tried to open an ISA in Redcar branch but needed to make an appointment which wasn't convenient. Tried to open one on line but struggled so phoned the help line and was expertly guided by a friendly and knowledgeable lady. Success Reviewed on: 16th April 2025

Local, knowledgeable and welcoming.

I opened an ISA in autumn 2024 at my local branch. Staff were very helpful and knowledgeable about the products on offer and suitability for my needs. I'll be returning soon to open another now the tax year has changed. Its very important to me to have a local branch with counter staff, this is why I chose Darlington BS in Yarm for savings ahead of other institutions that offer marginally better rates. Reviewed on: 16th April 2025

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