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Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.90
Based on 12,457 reviews, last reviewed 17th Apr 2026
43% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent service from Vicky I spoke to Vicky who assisted with my LPA registration. She also provided me with all the information I required within 24 hours Reviewed on: 17th April 2026
A C's avatar
A C

Latest lowest rating:

2

Inconvenient and inaccessible at customer cost! After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it i... Read more Reviewed on: 17th April 2026
PF's avatar
PF
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Savings reviews (12457)

Review of the Darlington Building Society, Savings:

Stockton - Lauren

5
Nice and quick. Polite and helpful staff. Answered all of the questions I needed to know. The BS could do with updating so they don’t need a savings book which other banks have out one with now. Reviewed on: 31st October 2019
Sooofee's avatar
Sooofee

In branch service review

5
Helpful, always have a smile on. Reviewed on: 22nd March 2024
Verified Member's avatar
Verified Member

In branch service review

5
Convenient and on the high street. Reviewed on: 22nd March 2024
Verified Member's avatar
Verified Member

In branch service review

5
It is a pleasure to go into the branch, that staff are always very helpful. Excellent. Reviewed on: 22nd March 2024
Verified Member's avatar
Verified Member

In branch service review

5
Very helpful staff, excellent service. Helped immediately with my enquiry and opening an account. Reviewed on: 22nd March 2024
Verified Member's avatar
Verified Member

In branch service review

5
Today has been a completely good and pleasant experience. Everything was thoroughly explained and all my questions answered in a patient and professional manner. Reviewed on: 22nd March 2024
Verified Member's avatar
Verified Member

Simon was very friendly and helpful

5
Simon was very friendly and helpful Reviewed on: 22nd March 2024
Michelle C's avatar
Michelle C

Simon was very helpful setting up my online account

5
Simon was very helpful setting up my online account Reviewed on: 20th March 2024
Paul 's avatar
Paul

The branch staff are amazing.

5
The branch staff are amazing. They welcome you with a smile, and any query they will help you with, and if they don't know the answer they will go ask for help to make sure they provide the best service. I visited to get a statement and they were happy to help in a quick and efficient way. Reviewed on: 20th March 2024
Emma D's avatar
Emma D

Patient and caring. Excellent.

5
I experienced great difficulty in opening my account via Darlington Online. Vicky drew the short straw when she answered the Helpline. She adjusted her speech level and speed upon being told I am profoundly deaf. Vicky also suggested I agree to have a flag attached to my details to alert future operators to my deafness. She then took me slowly through the account setup and ensured that I could operate it. Very much appreciated. Reviewed on: 20th March 2024
Richard B's avatar
Richard B

In branch service review

5
Really friendly and sound advice. Reviewed on: 20th March 2024
Verified Member's avatar
Verified Member

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