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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (907 reviews)

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4.83

Based on 907 reviews, last reviewed 1st Dec 2025

72% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Paula Marshall provided an excellent service, she re... Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful Reviewed on: 1st December 2025

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (907)

In general, the experience was good.

In general, the experience was good. But the rate changed after DIP. More transparent is needed. Reviewed on: 8th April 2025

Self-Build Excellence

Darlington provided me with a mortgage suitable for my self-build. Funds are drawn down as needed. The team are highly responsive and the service is unobtrusively personal. Reviewed on: 8th April 2025

Two great years , no hassle .

Two great years , no hassle . Excellent service Reviewed on: 8th April 2025

Never a problem Always answer queries promptly and h...

Never a problem Always answer queries promptly and honestly Reviewed on: 8th April 2025

Friendly, helpful Building Society

They are a friendly branch at Northallerton and happy to answer any question regardless how big or small it is. I wanted to come into a branch to arrange renew my mortage as I was not looking forward to speaking over the phone, but the lady I spoke to, explained everything brilliently and in languiage that was simple and easy to understand. I didn't have to take time off work to come into the branch, which was even better. I also have a savings account with the Darlington Building Society where I have managed to save up to make improvements around my house. Reviewed on: 8th April 2025

Best Mortgage Option if you work Overseas

As someone who works overseas Dartington was one of the few lenders who would offer me a mortgage despite an excellent credit rating. We live in a globalized world Dartington appreciates that reality. Reviewed on: 8th April 2025

We were introduced to Darlington via a mortgage broker.

We were introduced to Darlington via a mortgage broker. I have called them a couple of times querying things such as early settlement or the option to remortgage both times have received really good friendly service. If we do move or wish to borrow more would certainly go to Darlington first Reviewed on: 8th April 2025

Smooth and hassle free process

A very smooth and hassle free process to set up a new mortgage. Information was easy to find online and discussions with customer advisor was straightforward. Reviewed on: 8th April 2025

Very excellent service and trustworthy.

Excellent friendly service always pleasant and polite and willing to go to the extra mile to help you Reviewed on: 8th April 2025

Always been low interests rates, for my mortgages, a...

Always been low interests rates, for my mortgages, and the telephone service, is exceptional, they answer quickly and you get to chat to the specific person very quickly. Reviewed on: 8th April 2025

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