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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (907 reviews)

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4.83

Based on 907 reviews, last reviewed 1st Dec 2025

72% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Paula Marshall provided an excellent service, she re... Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful Reviewed on: 1st December 2025

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (907)

Couldn't have asked for a better experience.

Couldn't have asked for a better experience. Prompt responses to questions and prompt with payment to allow me keys to my house in the morning on my day of completion Reviewed on: 8th April 2025

Always very friendly and helpful

Always very friendly and helpful Reviewed on: 8th April 2025

Very friendly and upfront about any charges so easy...

Very friendly and upfront about any charges so easy to work with Reviewed on: 8th April 2025

Helpful and knowledgeable staff.

Helpful and knowledgeable staff. I had a niche query. The person who answered didn't know the answer but passed it on and I received a full and helpful response the same day. Reviewed on: 8th April 2025

Brilliant start to finish no complaints at all , cus...

Brilliant start to finish no complaints at all , customer service was second to none brilliant rates very competitive, easy to use account . Would definitely recommend to friends and family . Reviewed on: 8th April 2025

Great customer care

Very helpful when enquiring about paying extra payments to reduce the term. Rang me back when they said they wood. Reviewed on: 8th April 2025

Very Friendly

Have used DBS for many years and have always found them to be friendly and helpful. Nothing ever seems to be a problem and the staff go out of their way to ensure that I always receive a very high standard of customer service. Reviewed on: 8th April 2025

Darlington has the Human touch and gives peace of mind

Darlington staff have been extremely helpful in my case. I was having financial difficulties and advice and guidance was forthcoming with nothing ever being too much trouble. Reviewed on: 8th April 2025

Exceptional Service and Support!

I recently had the pleasure of working with Darlington Building Society, and I can't recommend them enough! From the beginning, their team was helpful and knowledgeable, guiding through every step of the mortgage process. They made what could have been a stressful experience smooth and enjoyable. If you're looking for a reliable mortgage company that cares about its clients, look no further! Reviewed on: 8th April 2025

It was a smooth and easy process, and I am so gratef...

It was a smooth and easy process, and I am so grateful you considered my circumstances. Reviewed on: 8th April 2025

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