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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
Visit provider site Read all reviews Write a review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Okay service

3
The online site and correspondence has been fine but I do think the rate I pay is a bit high but I agreed it so it is what it is. Hopefully I will get a more competitive rate on renewal. Reviewed on: 9th April 2025
Darren R's avatar
Darren R

Exceptionally friendly and proactive

5
I find the staff at Darlington exceptionally friendly and proactive. The are willing to help and show enthusiasm for their jobs. A rare commodity in today's world. I only use phone and online banking services. Reviewed on: 9th April 2025
Bruce A's avatar
Bruce A

Great service

5
I have found Darlington to be a caring bank giving me the best advice and information. Reviewed on: 9th April 2025
Margaret W's avatar
Margaret W

Darlington Building Society are so easy to work with

5
Darlington Building Society are so easy to work with, they have kept us in the loop throughout our first mortgage process and been amazing with our mortgage. Every question we’ve had has been answered quickly whilst putting our mind at easy. I would 100% recommend Darlington Building Society for a mortgage. Reviewed on: 9th April 2025
Adam I's avatar
Adam I

Always get informed by Darlington about what is goin...

5
Always get informed by Darlington about what is going on and f any changes being made. The interest rate on our mortgage is great as well as having it portable. Reviewed on: 8th April 2025
Melanie 's avatar
Melanie

I am very happy with my mortgage

5
I am very happy with my mortgage Reviewed on: 8th April 2025
Sophie N's avatar
Sophie N

Remortgage

5
All options clearly described and best option for my circumstances selected Reviewed on: 8th April 2025
Chris Taylor's avatar
Chris Taylor

Customer service

5
Not really had many experiences but helped immensely throughout covid. Fantastic customer service. Reviewed on: 8th April 2025
Marc Beedle's avatar
Marc Beedle

In general, the experience was good.

4
In general, the experience was good. But the rate changed after DIP. More transparent is needed. Reviewed on: 8th April 2025
Lei's avatar
Lei

Self-Build Excellence

5
Darlington provided me with a mortgage suitable for my self-build. Funds are drawn down as needed. The team are highly responsive and the service is unobtrusively personal. Reviewed on: 8th April 2025
Andrew 's avatar
Andrew

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