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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.76
Based on 970 reviews, last reviewed 3rd Sep 2026
38% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026
Georgia C's avatar
Georgia C

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (970)

Speaking to Mandy Wilson was a pleasure in my line o...

5
Speaking to Mandy Wilson was a pleasure in my line of work I speak to mortgage companies on a regular basis the Darlington are far the best to communicate with and very understanding Reviewed on: 20th February 2024
Howard meynell's avatar
Howard meynell

Great Customer Service Experience

5
Had problems using the switch online service. Phoned to speak to Mortgage team and was dealt with by Ann. Extremely helpful and appreciated her assistance. So nice to be able to speak directly. Reviewed on: 16th February 2024
Damian L's avatar
Damian L

Ann Walpole has been an absolute star.

5
From my very first conversation with Ann Walpole she has helped me very step of the way and has gone far an above the service expected. Nothing has been to much trouble and the thought of a further mortgage with the Darlington is a comfoting feeling. Thank You Ann for everything. Reviewed on: 15th February 2024
Craig Ralph's avatar
Craig Ralph

Darlington Building Society Branch Review

5
It was very straightforward to receive a mortgage, even though I had retired and was receiving a pension, not a salary and I have benefitted from very helpful advice since I applied five years ago. Reviewed on: 31st January 2024
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Always ready and willing to help. Reviewed on: 31st January 2024
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Mandy explained my options when renewing my mortgage, she answered all my questions. Reviewed on: 31st January 2024
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Excellent service in every sense. Reviewed on: 31st January 2024
Verified Member's avatar
Verified Member

My thanks to Paula, my mortgage advisor, who made th...

5
My thanks to Paula, my mortgage advisor, who made the process entirely stress free. Reviewed on: 30th January 2024
Jacqueline S's avatar
Jacqueline S

The advisor i spoke with was very professional and u...

5
The advisor i spoke with was very professional and up to date with the information i required She was very helpful and was great talking with her Reviewed on: 27th January 2024
sharmila Aziz 's avatar
sharmila Aziz

Excellent service

4
Excellent service from everyone we have contact with. Friendly and not too big. Reviewed on: 26th January 2024
Robin W's avatar
Robin W

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