Write a review

Newsletter

Go to business site

Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.76 (970 reviews)

View other Darlington Building Society products

4.76

Based on 970 reviews, last reviewed 3rd Sep 2026

38% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

Visit provider site Read all reviews Write a review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Review Darlington Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Darlington Building Society Mortgages reviews (970)

We have dealt with Ann Walpole on many occasions wit...

We have dealt with Ann Walpole on many occasions with this being the latest. We find Ann to be a lovely lady who has the knack of mixing humour with business which we think is the best ingredient that Darlington Building Society can achieve from their staff. On our latest business she was able to direct us in the right direction all of the way. Filling forms and dealing with legal documents is not something that we do every day and Ann was there to give us all the guidance and support that we needed which made the whole experience less stressful. To add further comment everytime that we contact Darlington Building Society we find all of the staff to be very pleasant and always willing to forward messages to Ann when she is dealing with other clients. Well done all at Darlington Building Society. Reviewed on: 26th January 2024

Great Service

Paula Marshall went above and beyond in delivering excellent service. Her attention to detail and willingness to listen ensured that all my concerns were addressed thoroughly. I felt genuinely cared for during the entire interaction. Paula's expertise and commitment to making the process smooth and stress-free are truly commendable. I highly recommend her for anyone seeking a professional and customer-focused experience. Reviewed on: 24th January 2024

Ann was extremely helpful.

Ann was extremely helpful. I had a lot of questions as this was my first time enquiring about buying a new property and she provided all the answers I needed. Reviewed on: 24th January 2024

Very informative as to what I need to do

Very informative as to what I need to do Reviewed on: 24th January 2024

Great service

Quick to reply in all communication, either phone or emails, great value for money and giving professional advice Reviewed on: 24th January 2024

Rebecca Randall made this process very simple and st...

Rebecca Randall made this process very simple and stress free! I can't thank her enough! Reviewed on: 22nd January 2024

DBS- Five stars for customer service

Darlington Building Society made our remortgage quick and simple Reviewed on: 17th January 2024

Paula was brilliant

Paula was brilliant, really helped me with the questions I had and really kept me at ease as this is the first house I will be buying Reviewed on: 11th January 2024

Darlington Building Society Branch Review

Had mortgage 60 years ago because it was local and convienient. Reviewed on: 10th January 2024

An excellent service, knowledgeable and professional.

I made enquiries regarding porting our mortgage to another property. Paula was knowledgeable, friendly and professional.. Reviewed on: 9th January 2024

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Tandem 4.06 from 1 reviews
Fixed Rate Mortgage
from Danske Bank UK 4.19 from 4 reviews
Mortgages
from Pepper Money 3.71 from 2 reviews

Want to see more from Darlington Building Society?

Savings
from Darlington Building Society 4.86 from 12537 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub