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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (965 reviews)

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4.77

Based on 965 reviews, last reviewed 30th Jun 2026

68% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Rebecca Randall made this process very simple and st...

Rebecca Randall made this process very simple and stress free! I can't thank her enough! Reviewed on: 22nd January 2024

DBS- Five stars for customer service

Darlington Building Society made our remortgage quick and simple Reviewed on: 17th January 2024

Paula was brilliant

Paula was brilliant, really helped me with the questions I had and really kept me at ease as this is the first house I will be buying Reviewed on: 11th January 2024

Darlington Building Society Branch Review

Had mortgage 60 years ago because it was local and convienient. Reviewed on: 10th January 2024

An excellent service, knowledgeable and professional.

I made enquiries regarding porting our mortgage to another property. Paula was knowledgeable, friendly and professional.. Reviewed on: 9th January 2024

appointment made for discussion of current mortgage,...

appointment made for discussion of current mortgage, called at exactly time arranged, excellent assistance , advisor was clearly aware of all aspects and gave excellent advice, speedy, very efficient and professional. Reviewed on: 9th January 2024

Five year fixed rate mortgage renewal

I rang Darlington and spoke to Rebbecca Russell with regards to a further fixed rate mortgage. I had been approached by magpie money who wanted to arrange this for me only to be told that they would expect me to pay a fee of £499 for the privilege. I spoke to Rebecca in the hope that she could arrange this but without the me having to pay a fee. She arranged and the fixed rate was even cheaper. She arranged this and was extremely helpful and pleasant. I am extremely happy with the service provided by Rebecca. Reviewed on: 7th January 2024

Paula's customer service

Paula has been extremely helpful and informative for many years during my time with Darlington. Her communication skills on all platforms are amazing. Reviewed on: 2nd January 2024

Great service

Darlington building society have been brilliant taking us through our mortgage application at every stage. Reviewed on: 19th December 2023

Brilliant accommodating mortgage department

We need to change our mortgage repayments as we'd come to the end of a fixed payment period. Without the help of Paula and Ian we wouldn't have been able to make the changes that absolutely suited us. They are brilliant. Paula helped me to work out what could be done with our mortgage and advised me exactly what needed to be done and when. When Paula was on annual leave Ian also sorted out our mortgage payments and managed to find out an error my bank ahd made in a payment. If either of you read this you are wonderful, extremely competent and I think deserve a prize for sorting out our mortgage. You have all of our thanks Paula and Ian. Without you we would have been financially worse off. May both of you live a long and happy life, Paula and Ian. All my thanks Kris Reviewed on: 14th December 2023

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