Smart Money People Logo
Go to business site
Share this page
Link copied

Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
B j's avatar
B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
Visit provider site Read all reviews Write a review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Review Darlington Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Darlington Building Society Mortgages reviews (957)

Darlington Building Society Branch Review

1
Poor. Numerous attempts to renew mortgage deal by phone. Calls not returned, appointment not met. Wrong documentation emailed. Normally deal personally with branch which is much better service that telephone service. 3 months to get served. Reviewed on: 28th November 2023
Verified Member's avatar
Verified Member

Professional and Experienced

5
My mortgage application went via Paula and she was always very positive, informative and efficient. The other girls I spoke to too on the phone were also. All in all an excellent service Reviewed on: 27th November 2023
DBS Verified Member's avatar
DBS Verified Member

Excellent service

5
We had a telephone consultation with Ann Walpole at Darlington B/scy, we have known Ann for some time now she is very professional and pleasant and was able to answer all of our queries and give us clear instructions to the next stage of the process, in all of our dealings with Darlington B/scy all of their staff go out of their way to help. We would recommend that if anyone is looking for a good building society look no further than Darlington. Well done all. Reviewed on: 21st November 2023
DBS Verified Member's avatar
DBS Verified Member

Excellent customer service

5
I’ve been a customer for mortgages with DBS for 10 years now and they’ve always looked after me. I like that you can speak to people local and deal with the same person. There’s a personal touch that is lacking at bigger banks. Paula Marshall has dealt with my most recent application for a house move, porting the mortgage over and additional lending. She has been very helpful and kept me updated with progress. Paula has dealt with my case beyond my expectation. I appreciate how quickly the application was processed. My thanks to Paula and DBS for the continued excellent customer service Reviewed on: 17th November 2023
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

5
We love that the Society treats you like a person and not a number. They have helped us out with our finances on many occassions and we even got champagne when we paid our mortgage off. Reviewed on: 17th November 2023
Verified Member's avatar
Verified Member

Very efficient and helpful Speak to realpeopl

5
Always speak to real people, might be put on hold and hear a recorded message, but not for long and problems invariably dealt with efficiently without being passed from pillar to post. Always very helpful and even ring back when necessary, that's a first for me! Reviewed on: 15th November 2023
DBS Verified Member's avatar
DBS Verified Member

Very friendly professional service

5
Have had family member buy their first house through the DBS very good service Reviewed on: 8th November 2023
DBS Verified Member's avatar
DBS Verified Member

Remortgaging with Ann Walpole

5
Very easy measured approach was taken by Ann when we discussed my mortgage change up. All questions were answered completely and lots of options offered. On completion of the telephone call I received an email within the hour showing all the options first hand. First class service, thank you Ann. Reviewed on: 6th November 2023
DBS Verified Member's avatar
DBS Verified Member

Fantastic Building Society

5
We have been with Darlington Building Society for several years - across 3 consecutive homes. Every time the mortgage process was great. Customer service is second to none and Paula who dealt with our latest purchase has been so helpful. She has that excellent blend of professionalism and getting the business completed but also very friendly and personable! We had speedy responses and lots of help throughout. Paula advised us on products in a non biased way and answered our questions that enabled us to choose the right mortgage product. All in all a positive mortgage application process with a professional and friendly company Reviewed on: 3rd November 2023
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

5
Review of mortgage deal due to end soon. Sorted out quickly, efficiently and professionally by Megan in the Redcar branch and with assistance from Rebecca at Head Office. Completely happy!. Reviewed on: 31st October 2023
Verified Member's avatar
Verified Member

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Darlington Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill