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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.76
Based on 970 reviews, last reviewed 3rd Sep 2026
38% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
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1%
See only 1 star reviews
2%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026
Georgia C's avatar
Georgia C

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (970)

Great service and sad to leave

5
Throughout our 3 years mortgage with DBS we have received nothing but the highest quality service. Unfortunately due to the cost of living crisis we have had to shop around for the best rates which is taking us away to another provider. However, we will be looking at DBS mortgage rates in the future and if they are competitive, we will certainly look to return. The service has been impeccable. Thanks for everything! Reviewed on: 28th November 2023
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

5
Expert service, easy to contact, friendly, staff go above and beyond to meet your needs. Reviewed on: 28th November 2023
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Very approachable, take the time to explain everything and always very happy to answer questions. The online minor fault I've had is an issue with online applications/forms but not a big issue at all. Reviewed on: 28th November 2023
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

1
Poor. Numerous attempts to renew mortgage deal by phone. Calls not returned, appointment not met. Wrong documentation emailed. Normally deal personally with branch which is much better service that telephone service. 3 months to get served. Reviewed on: 28th November 2023
Verified Member's avatar
Verified Member

Professional and Experienced

5
My mortgage application went via Paula and she was always very positive, informative and efficient. The other girls I spoke to too on the phone were also. All in all an excellent service Reviewed on: 27th November 2023
DBS Verified Member's avatar
DBS Verified Member

Excellent service

5
We had a telephone consultation with Ann Walpole at Darlington B/scy, we have known Ann for some time now she is very professional and pleasant and was able to answer all of our queries and give us clear instructions to the next stage of the process, in all of our dealings with Darlington B/scy all of their staff go out of their way to help. We would recommend that if anyone is looking for a good building society look no further than Darlington. Well done all. Reviewed on: 21st November 2023
DBS Verified Member's avatar
DBS Verified Member

Excellent customer service

5
I’ve been a customer for mortgages with DBS for 10 years now and they’ve always looked after me. I like that you can speak to people local and deal with the same person. There’s a personal touch that is lacking at bigger banks. Paula Marshall has dealt with my most recent application for a house move, porting the mortgage over and additional lending. She has been very helpful and kept me updated with progress. Paula has dealt with my case beyond my expectation. I appreciate how quickly the application was processed. My thanks to Paula and DBS for the continued excellent customer service Reviewed on: 17th November 2023
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

5
We love that the Society treats you like a person and not a number. They have helped us out with our finances on many occassions and we even got champagne when we paid our mortgage off. Reviewed on: 17th November 2023
Verified Member's avatar
Verified Member

Very efficient and helpful Speak to realpeopl

5
Always speak to real people, might be put on hold and hear a recorded message, but not for long and problems invariably dealt with efficiently without being passed from pillar to post. Always very helpful and even ring back when necessary, that's a first for me! Reviewed on: 15th November 2023
DBS Verified Member's avatar
DBS Verified Member

Very friendly professional service

5
Have had family member buy their first house through the DBS very good service Reviewed on: 8th November 2023
DBS Verified Member's avatar
DBS Verified Member

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