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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
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B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Darlington Building Society Branch Review

5
Easy and pleasant to deal with on a recent change to our longstanding mortgage. Reviewed on: 31st October 2023
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Verified Member

Darlington Building Society Branch Review

4
Profession, friendly, helpful staff. Good product. Reviewed on: 31st October 2023
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Verified Member

Mortgage

4
Offered mortgage with unusual circumstances Reviewed on: 31st October 2023
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DBS Verified Member

Mortgage renewal

5
That time of year again when you need to crunch the numbers and make some difficult decisions. Rebecca was extremely helpful in sending all the information I needed to make my decision. Always got back to me either by phone or email- great service Reviewed on: 30th October 2023
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DBS Verified Member

mortgage help - Rebecca Russell

5
It was my first time like many other people to think of getting a mortgage and I was not sure really about what to do. Rebecca has helped me a lot and make the matter very easy to me. I am really happy and pleased from her support. Reviewed on: 28th October 2023
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DBS Verified Member

Friendly and realistic

5
Excellent personalised service, I originally came to Darlington as they use people not computers to make their decisions. Reviewed on: 28th October 2023
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DBS Verified Member

really helpful and efficient

5
the staff i spoke to were helpful on all occasions be it on the phone or email. Reviewed on: 27th October 2023
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DBS Verified Member

Responsive, helpful, friendly

5
I have had to arrange a few changes to my mortgage due to changes in circumstances. It is always easy to speak to someone who can help with my queries and all the people I've dealt with have been excellent. Rebecca in particular has taken a lot of the stress out of the process with quick and accurate information. Would definitely recommend Darlington. Reviewed on: 27th October 2023
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DBS Verified Member

mortgage

5
Fantastic service, very comfortable to deal with Reviewed on: 27th October 2023
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DBS Verified Member

Help from the Darlington B/S

5
Beverley, three years ago in the past and Cheryl and Rebecca this month have gone out of their way to be helpful which has been appreciated and they have been told so in writing over e-mails. Superb girls. Reviewed on: 26th October 2023
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DBS Verified Member

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