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Darlington Building Society: Mortgages reviews

4.84
Based on 881 reviews, last reviewed 24th Jun 2025
1010% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

I can't recommend DBS enough , first class service a... I can't recommend DBS enough , first class service as always... I've just recently renewed my mortgage with DBS saving a unbelievable ££230 per month ... Read more Reviewed on: 24th June 2025
Lee 's avatar
Lee

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
Ricardo 's avatar
Ricardo

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is an important step of the journey. Check out our Darlington Building Society mortgage reviews to learn what customers have to say about the lender.

Darlington Building Society is a mutual organisation, providing a range of mortgage products. Be confident that you understand the terms, conditions and interest rates before taking out a mortgage product. If you’re unsure, always contact the lender or an independent advisor.

Are you interested in Darlington Building Society mortgages? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out why customers chose Darlington Building Society and how satisfied they’ve been with their decision. Learn more about the team at Darlington Building Society and how supported borrowers have felt throughout their mortgage term. All of this and more can be found in our Darlington Building Society mortgage reviews.

Did you purchase your home with a Darlington Building Society mortgage? Share your experience with others by writing an honest review. Tell us what mortgage product you have and if you have been satisfied so far. Did you secure a mortgage with Darlington Building Society after struggling with other lenders? How well has the Society kept in touch with key mortgage news and changes? Would you recommend the lender to family and friends? Write a Darlington Building Society mortgage review today.

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Darlington Building Society Mortgages reviews (881)

Darlington Building Society Branch Review

5
Mortgage advisor professional & friendly & gave lots of relevant information. Reviewed on: 31st October 2022

Darlington Building Society Branch Review

4
The advisors I spoke to were very helpful. My telephone call was answered really quickly, which is rare these days and the advisor spoke clear English. Reviewed on: 31st October 2022

Darlington Building Society Branch Review

5
Online services to view account. Reviewed on: 31st October 2022

Darlington Building Society Branch Review

5
Excellent service from Stockton branch. Reviewed on: 31st October 2022

No replies

1
Disgraceful customer service. I was on the point of opening an account with them but needed a little guidance with their application form as I would have been a new customer. Phoned twice. Each time their robot guided me to a savings customer service phone which both times just rang unanswered. Sent them a general enquiries request through their website asking them to call me. No response from that either. They have just lost a potential new customer for ever with their shoddy behaviour and lousy attention to their own systems. Forget them is my advice Reviewed on: 26th October 2022

Darlington Building Society Branch Review

5
Upon telephoning (very pleasant & helpful staff member) the process was quick & easy Reviewed on: 30th September 2022

Darlington Building Society Branch Review

5
I have greatly appreciated the high level of service provided by my mortgage advisor, Paula Marshall, as well as her colleagues Reviewed on: 30th September 2022

Darlington Building Society Branch Review

5
Rebecca provided a human approach without judgement. Always available to help. Very professional. Reviewed on: 31st August 2022

Darlington Building Society Branch Review

5
Very impressed with the service we received, from initial enquiry to receiving requested documentation. Reviewed on: 31st August 2022

Darlington Building Society Branch Review

5
Efficient service. Options explained very well and clear to understand. Reviewed on: 31st August 2022

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