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Darlington Building Society: Mortgages reviews

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4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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10%
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1%
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

Darlington Building Society Branch Review

5
Mandy Wilson was fantastic on the way she helped me on the phone 5 stars. Reviewed on: 31st July 2023
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Darlington Building Society Branch Review

5
Enclose duplicate documents IE: customer copy. Reviewed on: 31st July 2023
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Verified Member

Darlington Building Society Branch Review

5
Simple competitive always helpful. Reviewed on: 31st July 2023
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Verified Member

Darlington Building Society Branch Review

5
Fast and efficient service, clear documents. Reviewed on: 31st July 2023
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Verified Member

Darlington Building Society Branch Review

5
Staff are always helpful bright and happy couldn't ask for better staff. Reviewed on: 31st July 2023
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Darlington Building Society Branch Review

5
All my communication with the society for the last 6 years has been caring informative supportive and extremely professional. Reviewed on: 31st July 2023
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Verified Member

Darlington Building Society Branch Review

5
Great friendly service extremely helpful. Reviewed on: 31st July 2023
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Verified Member

Darlington Building Society Branch Review

3
The phone lines are straight to answer phone online is poor, this needs attention. Reviewed on: 31st July 2023
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Darlington Building Society Branch Review

5
Every contact by telephone has been helpful, the staff are efficient and friendly. Reviewed on: 31st July 2023
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Verified Member

Very very helpful

5
Rebecca Russal helped me a lot with my Morgage couldnt thank her enough had time to talk to me help me through it thanks Rebecca Reviewed on: 18th July 2023
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DBS Verified Member

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