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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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85%
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

Very knowledgeable and helpful

5
Answered phone quick, no passing to others or queue, very helpful. Reviewed on: 13th July 2023
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DBS Verified Member

263 Trimdon mortgage

5
Great customer service from Rebecca and very knowledgeable Reviewed on: 19th June 2023
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DBS Verified Member

Review of mortgage at end of fixed term.

5
Excellent service on initial contact with your representative Mandy. Reviewed on: 8th June 2023
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DBS Verified Member

Darlington Building Society Branch Review

5
Enjoy local service with staff to communicate with face to face cant see any area to improve. Reviewed on: 31st May 2023
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Verified Member

Darlington Building Society Branch Review

5
Digital signature instead of paper would be easier and save time. Reviewed on: 31st May 2023
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Verified Member

Darlington Building Society Branch Review

5
I like the personal touch, availability of staff. The application form however is far too general if applying for additional loan too many irrelevent sections, suggestion for a new form for additional loans only. Reviewed on: 31st May 2023
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Verified Member

Darlington Building Society Branch Review

5
Nothing easy to deal with friendly and efficient. Reviewed on: 31st May 2023
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Verified Member

Darlington Building Society Branch Review

5
Mandy Wilson was absolutly fantastic on the way she helped me on the phone 5* for her. Reviewed on: 31st May 2023
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Verified Member

Darlington Building Society Branch Review

5
I found the advisor most helpful and informative. Reviewed on: 31st May 2023
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Verified Member

Darlington Building Society Branch Review

5
Enclose duplicate documentation IE: customer copy. Reviewed on: 31st May 2023
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Verified Member

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