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Darlington Building Society: Mortgages reviews

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4.84
Based on 881 reviews, last reviewed 24th Jun 2025
1010% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

I can't recommend DBS enough , first class service a... I can't recommend DBS enough , first class service as always... I've just recently renewed my mortgage with DBS saving a unbelievable ££230 per month ... Read more Reviewed on: 24th June 2025
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Lee

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is an important step of the journey. Check out our Darlington Building Society mortgage reviews to learn what customers have to say about the lender.

Darlington Building Society is a mutual organisation, providing a range of mortgage products. Be confident that you understand the terms, conditions and interest rates before taking out a mortgage product. If you’re unsure, always contact the lender or an independent advisor.

Are you interested in Darlington Building Society mortgages? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out why customers chose Darlington Building Society and how satisfied they’ve been with their decision. Learn more about the team at Darlington Building Society and how supported borrowers have felt throughout their mortgage term. All of this and more can be found in our Darlington Building Society mortgage reviews.

Did you purchase your home with a Darlington Building Society mortgage? Share your experience with others by writing an honest review. Tell us what mortgage product you have and if you have been satisfied so far. Did you secure a mortgage with Darlington Building Society after struggling with other lenders? How well has the Society kept in touch with key mortgage news and changes? Would you recommend the lender to family and friends? Write a Darlington Building Society mortgage review today.

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Darlington Building Society Mortgages reviews (881)

Lovely team

5
All the people I have spoken with or emailed have been super lovely and really helpful Reviewed on: 13th May 2022
DBS Verified Member's avatar
DBS Verified Member

Would highly recommend.

5
Since day one of being paired with Rebecca as our mortgage advisor, we have been nothing but impressed with her. She’s been professional and polite but has added a personal touch which has really made us feel valued. Nothing has been too much hassle and emails / calls have been responded to immediately meaning we’ve never been waiting. Did it take longer than expect to sort out our mortgage?… yes, BUT, Darlington manually underwrite their mortgages which means a HUMAN looks at it and not a computer. This is just what we needed. Rebecca really understood our situation and challenges, she was non-judgemental and just understood what we wanted to achieve not just in the short-term but also the long-term. She’ll never understand the positive impact that she’s had on our lives. We’ve finally found the light at the end of the tunnel and are now exiting it. Rebecca you little star! Big shout out to Dan. Always remembered us when calling and just a genuinely nice bloke. Thanks so so so much. B&G Reviewed on: 12th May 2022
DBS Verified Member's avatar
DBS Verified Member

Rebecca has genuinely improved our life

5
We were looking for a mortgage for months. Everyone we spoke with said they couldn’t help us. Brokers said they could but then the lenders had strict criteria that we didn’t meet due to a few credit issues in the past. We stumbled across Darlington BS and decided this is the final time we would try to remortgage. Rebecca was handed our case file and immediately approached our case with a ‘can-do’ attitude. She was always just an email away, and during times of question, was always there for a chat. We’ve finally had our mortgage approved via a manual underwriting process and are waiting for the final money release. Rebecca was professional throughout and we also spoke with Dan on a few occasions who always remembered us which was a very nice touch. You will never understand just how much this means to us. We can now save a considerable amount on our mortgage each month and this is down to your hard work. Thanks so much! Reviewed on: 11th May 2022
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

5
Excellent service from Darlington Mortgage Direct Sales team! Thank you! Reviewed on: 30th April 2022
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Verified Member

Darlington Building Society Branch Review

5
Rebecca has always been great and as a whole love the personal approach, rather than the computer says Reviewed on: 30th April 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Really nice staff and service. Good product range. Very helpful on the phone, and no call centre. Personal service. Reviewed on: 30th April 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Daniel Ferguson dealt with my query today. He explained the products available, was a thorough professional and efficient. Thanks Daniel and thanks Darlington. Reviewed on: 30th April 2022
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Verified Member

Darlington Building Society Branch Review

5
Customer service is first class - always helpful and courteous. Reviewed on: 30th April 2022
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Verified Member

Darlington Building Society Branch Review

5
No complaints. Quite happy with services we receive, questions answered clearly at a level that can be understood. Reviewed on: 30th April 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
I believe the deal/rate on the mortgage was such that I didn't need to shop for an alternative offer. Reviewed on: 30th April 2022
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Verified Member

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