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Darlington Building Society: Mortgages reviews

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4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
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1%
See only 1 star reviews
2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
B j's avatar
B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Darlington Building Society Branch Review

5
All my communication with the society for the last 6 years has been caring informative supportive and extremely professional. Reviewed on: 31st July 2023
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Verified Member

Darlington Building Society Branch Review

5
Great friendly service extremely helpful. Reviewed on: 31st July 2023
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Verified Member

Darlington Building Society Branch Review

3
The phone lines are straight to answer phone online is poor, this needs attention. Reviewed on: 31st July 2023
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Verified Member

Darlington Building Society Branch Review

5
Every contact by telephone has been helpful, the staff are efficient and friendly. Reviewed on: 31st July 2023
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Verified Member

Very very helpful

5
Rebecca Russal helped me a lot with my Morgage couldnt thank her enough had time to talk to me help me through it thanks Rebecca Reviewed on: 18th July 2023
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DBS Verified Member

Very knowledgeable and helpful

5
Answered phone quick, no passing to others or queue, very helpful. Reviewed on: 13th July 2023
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DBS Verified Member

263 Trimdon mortgage

5
Great customer service from Rebecca and very knowledgeable Reviewed on: 19th June 2023
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DBS Verified Member

Review of mortgage at end of fixed term.

5
Excellent service on initial contact with your representative Mandy. Reviewed on: 8th June 2023
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DBS Verified Member

Darlington Building Society Branch Review

5
Enjoy local service with staff to communicate with face to face cant see any area to improve. Reviewed on: 31st May 2023
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Verified Member

Darlington Building Society Branch Review

5
Digital signature instead of paper would be easier and save time. Reviewed on: 31st May 2023
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Verified Member

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