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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

Darlington Building Society Branch Review

4
Rates were not as competitive as I would have liked, service is excellent and friendly, accessable when needed to call. Reviewed on: 4th April 2023
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Verified Member

Darlington Building Society Branch Review

5
Always receive on efficient and friendly response to any queries about a mortgage. Reviewed on: 4th April 2023
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Verified Member

Darlington Building Society Branch Review

5
Competitive, good service, prompt issue, all of these are particularly valuable as we are now retired, mature 5% pledge. Reviewed on: 4th April 2023
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Verified Member

The usual speedy, efficient service

5
Having been a mortgage custoomer for nearly 10 years, we have always been able to speak to, and deal directly with 'real' people, and we value this very much. The latest interaction has been no different, and the friendly, down to earth approach has been so appreciated. We will continue to use and recommend not only the Darlington Building Society, but in particular Ann who has been so easy to deal with. Reviewed on: 15th March 2023
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DBS Verified Member

Friendly no nosense approach to lending

5
Ann was fabulous and answered every question we had to a tee Reviewed on: 9th March 2023
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DBS Verified Member

Superstars

5
The Darlington team treat your case on its own merits and were willing to consider alternative options. I was very impressed and would highly recommend them to anyone looking for a re-mortgage. Reviewed on: 9th March 2023
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DBS Verified Member

Brilliant

5
We have been assisted by Cheryl and Rebecca. They are always promt, friendly and super professional. Couldn't have had a better experience to be honest. Thank you ladies ! Reviewed on: 23rd February 2023
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DBS Verified Member

Friendly staff, good response time line

5
From my initial enquiry to further correspondence, I found the staff to be consistantly helpful & curteous. Reviewed on: 13th February 2023
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DBS Verified Member

Darlington Building Society Branch Review

2
Took a long time to process mortgage, bureacratic process, direct and straight to the point in savings easy to deal with. Reviewed on: 8th February 2023
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Verified Member

A friendly building society

5
We have been with the Darlington for 5 years now and have found them easy to deal with, providing back end support that is second to none. It is easy to speak to someone who can help you. Reviewed on: 2nd February 2023
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DBS Verified Member

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