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Darlington Building Society: Mortgages reviews

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4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
B j's avatar
B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Darlington Building Society Branch Review

5
Lovely customer service department. Spoke on the phone and via email. Really helpful, friendly and quick replies. Thank you. Reviewed on: 30th April 2023
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Verified Member

Excellent Service from Anne Walpole Mortgage Advisor

5
I just like to thank Anne for her help and support with my new mortgage enquiry - rapport was excellent instantly putting me at ease. Anne fully understood my requirements and was able to find a solution quickly. She is friendly, personable and knowledgeable and professional. Thank you Anne really appreciate 5 star service form you Reviewed on: 27th April 2023
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DBS Verified Member

Excellent Personal Service

5
We were looking to move house in the middle of a 5 Year Fixed mortgage so wanted to port our current mortgage to our new home. Rebecca, the Mortgage Advisor we dealt with, has been a fantastic support throughout the process. We initially had a conversation so that we fully understood the application process and to determine whether we could borrow more. Rebecca took the time to listen and fully understand our personal requirements and financial situation in order to provide us with the best possible advice. In my experience, the personal approach that Darlington Building Society provide has been far superior to other lenders that I have dealt with. Rebecca and her colleagues have always responded quickly to any questions and given timely updates throughout the process, which has been very much appreciated. Reviewed on: 21st April 2023
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DBS Verified Member

Awesome

5
Thank you to Ann for all the great support we received Reviewed on: 18th April 2023
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DBS Verified Member

good mortgage rates and excellent customer service

5
we have had a mortgage with Darlington for seven years and have been very pleased at every stage with the mortgage products offered (especially to existing customers on renewal) and the efficient and pleasant customer service of everyone we have dealt with Reviewed on: 13th April 2023
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DBS Verified Member

Darlington Building Society Branch Review

4
Rates were not as competitive as I would have liked, service is excellent and friendly, accessable when needed to call. Reviewed on: 4th April 2023
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Verified Member

Darlington Building Society Branch Review

5
Always receive on efficient and friendly response to any queries about a mortgage. Reviewed on: 4th April 2023
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Verified Member

Darlington Building Society Branch Review

5
Competitive, good service, prompt issue, all of these are particularly valuable as we are now retired, mature 5% pledge. Reviewed on: 4th April 2023
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Verified Member

The usual speedy, efficient service

5
Having been a mortgage custoomer for nearly 10 years, we have always been able to speak to, and deal directly with 'real' people, and we value this very much. The latest interaction has been no different, and the friendly, down to earth approach has been so appreciated. We will continue to use and recommend not only the Darlington Building Society, but in particular Ann who has been so easy to deal with. Reviewed on: 15th March 2023
DBS Verified Member's avatar
DBS Verified Member

Friendly no nosense approach to lending

5
Ann was fabulous and answered every question we had to a tee Reviewed on: 9th March 2023
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DBS Verified Member

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