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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

Darlington Building Society Branch Review

5
Timely and clear advice on options, ease of renewal, helpful and friendly. Reviewed on: 31st January 2023
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Verified Member

Darlington Building Society Branch Review

5
When no High St. leander would give me a mortgage 8 yrs ago, Darlington Building Society did. Reviewed on: 31st January 2023
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Verified Member

Darlington Building Society Branch Review

3
Speed of processing the application from seeing mortgage adviser in May to approval sent in November was very slow. Reviewed on: 31st January 2023
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Verified Member

Superb service

5
Ann has helped us with our mortgage so much. From long phone calls to explain everything to personalised and caring emails throughout the process. She's been wonderful and has made a somewhat stressful situation of remortgaging hassle free and easy. Reviewed on: 30th January 2023
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DBS Verified Member

first meeting

5
Very friendly and relaxed meeting. Rebecca had a great understanding of my needs and circumstances and explained all the options clearly. I didn't need to ask a lot of questions and those I did were answered in a clear and concise manner. Very happy overall Reviewed on: 25th January 2023
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DBS Verified Member

An easy and stress free process working with Ann from the mortgage team!

5
My advisor was Ann, she was a pleasure to deal with and no request was never too much. Prompt responses and efficient answers everything you want when trying to arrange a mortgage. Couldn’t have been better! Thanks again Reviewed on: 20th January 2023
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DBS Verified Member

Darlington Building Society Branch Review

5
The lady I spoke to when I enquired about the offers had a great telephone manner and advice was excellent! Reviewed on: 31st October 2022
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Verified Member

Darlington Building Society Branch Review

5
The staff are always polite & friendly & knowledgeable of the products on offer. Reviewed on: 31st October 2022
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Verified Member

Darlington Building Society Branch Review

5
We like that Darlington was able to deal with foreign income. We liked the telephone interviews with your expert, professional staff member. Reviewed on: 31st October 2022
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Verified Member

Darlington Building Society Branch Review

5
Letter received well ahead of current mortgage deal ending with sufficient information with which to make a decision. Reviewed on: 31st October 2022
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Verified Member

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