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Darlington Building Society: Mortgages reviews

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4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
B j's avatar
B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Mortgage review

5
Customer service is very helpful, I am really impressed, I think you are the best Reviewed on: 4th September 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
It's fine. Process could be a little faster? Reviewed on: 3rd September 2019
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Mortgage customer

Excellent customer customer

5
Darlington Building was the only lender that would give us a mortgage due to our age, highly recommended Reviewed on: 20th August 2019
Mr Ali's avatar
Mr Ali

Mortgage Team branch review

5
I was very happy to get a mortgage with the Darlington. The process took a look too long to get the offer, otherwise very very happy! Reviewed on: 11th August 2019
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Mortgage Team branch customer

Mortgage Team branch review

5
Very quick to come to a decision. Will lend to older people Reviewed on: 8th August 2019
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Mortgage Team branch customer

Mortgage Team branch review

5
Online services would expedite matters Reviewed on: 3rd August 2019
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Mortgage Team branch customer

Mortgage Team branch review

5
Excellent service, information, paperwork is easy to read and understand, and very quick to get my re-mortgage sorted. Thank you. Reviewed on: 1st August 2019
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Mortgage Team branch customer

Mortgage review

4
Darlington were one of the only few lenders that would accept our application for a mortgage due to self employment Reviewed on: 29th July 2019
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Mortgage customer

Mortgage review

3
When I took out mortgage through Which, I was impressed at speed and effectiveness. I was dissapointed that took so much longer to process moving the exact same mortgage to a different property/ It made me wonder if new customers get better service than existing. Reviewed on: 28th July 2019
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Mortgage customer

Mortgage review

4
Communication. It's difficult to get anybody on the phone. It's always "please leave a message". The company needs more 'human touch'. Reviewed on: 25th July 2019
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Mortgage customer

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