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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
Fern's avatar
Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

Tubwell branch review

5
Felt a warm, professional and personal service. Each department delivered efficient and prompt service. We have been delighted with the relationship both now and over a period of 25 years plus. Reviewed on: 4th June 2019
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Tubwell branch customer

Mortgage review

3
Like age limit and no minimum income. Could be better: Decision making time. Mine took too long even though I provided all requested documentation promptly. Money transfer charge should be included in product fee! Reviewed on: 2nd June 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
I like your more flexible approach to multi-generational families living together and taking out a mortgage together. Thank you Reviewed on: 1st June 2019
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Mortgage customer

Mortgage review

5
Sensible manual underwriting approach when assessing applications. But processing times slow. Reviewed on: 23rd April 2019
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Mortgage customer

Mortgage review

5
Very efficient, polite, and informative when phoning in. Reviewed on: 22nd April 2019
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Mortgage customer

Mortgage review

5
I loved the whole process. It was very easy and I am glad to be a customer Reviewed on: 21st April 2019
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Mortgage customer

Mortgage review

5
The staff are extremely helpful and friendly and reply/call when they say they will. Everything is explained clearly and patiently. Reviewed on: 19th April 2019
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Mortgage customer

Mortgage review

5
I wish to know the interest rate for opening a savings account Reviewed on: 18th April 2019
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Mortgage customer

Mortgage review

5
As new customers we are totally satisfied with the service Reviewed on: 17th April 2019
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Mortgage customer

Mortgage review

5
Mortgage advisor (Cheryl Allan) and service was first class. Reviewed on: 11th April 2019
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Mortgage customer

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