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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.76
Based on 970 reviews, last reviewed 3rd Sep 2026
38% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026
Georgia C's avatar
Georgia C

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (970)

Mortgage review

4
Darlington were one of the only few lenders that would accept our application for a mortgage due to self employment Reviewed on: 29th July 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

3
When I took out mortgage through Which, I was impressed at speed and effectiveness. I was dissapointed that took so much longer to process moving the exact same mortgage to a different property/ It made me wonder if new customers get better service than existing. Reviewed on: 28th July 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Communication. It's difficult to get anybody on the phone. It's always "please leave a message". The company needs more 'human touch'. Reviewed on: 25th July 2019
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Mortgage customer

Mortgage review

5
I like your allowing me a longer term to pay the mortgage compared to others. Your efficient too, the whole experience was hassle free and quick! Reviewed on: 22nd July 2019
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Mortgage customer

Mortgage review

4
Little bit slow to begin with but incredibly helpful throughout, particularly at the end when we urgently needed missed documents. Great customer service. Reviewed on: 19th July 2019
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Mortgage customer

Mortgage review

4
Well written and clear, easily understood letters. Faster service would always be better Reviewed on: 30th June 2019
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Mortgage customer

Mortgage review

4
Liked that we were notified every step of the way, but initial process was quite long (this may be due to the face we went through a broker) Reviewed on: 29th June 2019
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Mortgage customer

Mortgage review

4
Obtained mortgage via a broker - little direct contact between Darlington and ourselves. Very high S.U.R Reviewed on: 28th June 2019
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Mortgage customer

Mortgage review

4
Helpful when calling, not having to hold for ages to be able to speak with someone Reviewed on: 27th June 2019
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Mortgage customer

Mortgage review

5
The whole process went very smoothly. I was kepy informed all the way through Reviewed on: 26th June 2019
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Mortgage customer

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