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Darlington Building Society: Mortgages reviews

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4.84
Based on 904 reviews, last reviewed 23rd Oct 2025
13% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
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2%
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1%
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Latest highest rating:

5

Great customer service Customer service was outstanding when obtaining original mortgage and then moving to a new property. Very quick responses and friendly people. Cheryl ... Read more Reviewed on: 23rd October 2025
Jack H's avatar
Jack H

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (904)

Mortgage review

5
Like that you have an age of 85 yrs for mortgage repayments. Could be better - your SVR seems much higher than others Reviewed on: 5th September 2018
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Mortgage customer

Mortgage review

5
Happy with everything at the moment Reviewed on: 3rd September 2018
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Mortgage customer

Mortgage review

4
Clearer communication would help Reviewed on: 1st September 2018
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Mortgage customer

Mortgage review

5
Everything was explained to us and everyone has been very helpful. Reviewed on: 17th August 2018
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Mortgage customer

Mortgage review

5
Very clear and simple communication Reviewed on: 12th August 2018
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Mortgage customer

Mortgage review

5
Good interest rate - accept older people Reviewed on: 10th August 2018
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Mortgage customer

Mortgage review

5
I thought you were very clear and succinct in your communications and responded quickly and effectively. Thoroughly pleased with the service. Reviewed on: 4th August 2018
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Mortgage customer

Mortgage review

5
Very easy to get in contact with your staff Reviewed on: 3rd August 2018
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Mortgage customer

Mortgage review

4
I feel after my experience with yourself and my solicitor the offer which I had in different parts was not very specific and my solicitor took different things Reviewed on: 1st August 2018
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Mortgage customer

Loyal customers are not supported

1
We have had our mortgage and savings accounts with the Darlington for over five years. During a routine renewal they have changed criteria making meaning we did not tick every box. Despite the fact that our previous history was excellent they still made a huge song and dance. Terrible customer service - excellent products just zero person centered service. Reviewed on: 9th July 2018
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Kerry

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