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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 907 reviews, last reviewed 1st Dec 2025
72% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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10%
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Latest highest rating:

5

Paula Marshall provided an excellent service, she re... Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful Reviewed on: 1st December 2025
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Niki

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (907)

Mortgage review

5
Very easy to get in contact with your staff Reviewed on: 3rd August 2018
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
I feel after my experience with yourself and my solicitor the offer which I had in different parts was not very specific and my solicitor took different things Reviewed on: 1st August 2018
Mortgage customer's avatar
Mortgage customer

Loyal customers are not supported

1
We have had our mortgage and savings accounts with the Darlington for over five years. During a routine renewal they have changed criteria making meaning we did not tick every box. Despite the fact that our previous history was excellent they still made a huge song and dance. Terrible customer service - excellent products just zero person centered service. Reviewed on: 9th July 2018
Kerry 's avatar
Kerry

Mortgage review

5
When calling the office all staff are pleasant, efficient and happy to help. They will give their names clearly and deal with matters promptly Reviewed on: 3rd July 2018
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Quite happy with the quick efficient service that we received. Reviewed on: 16th June 2018
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
My experience has been outstanding. Thank you for enabling us to get a home. Reviewed on: 13th May 2018
Mortgage customer's avatar
Mortgage customer

Cockerton Branch review

5
Really helpful on the accounts. Great advice. Reviewed on: 9th May 2018
Cockerton Branch customer's avatar
Cockerton Branch customer

Mortgage review

5
The only slight negative we would make would be to say we would have found it a lot easier and quicker if all documentation required was asked in one go. Reviewed on: 2nd May 2018
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Like the fact that mortgage applications are assessed by people, not just computer software Reviewed on: 22nd April 2018
Ms Snowball's avatar
Ms Snowball

Mortgage review

5
Easy communications with the society; and best offer of loan. Reviewed on: 16th April 2018
B Oograh's avatar
B Oograh

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