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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

Mortgage review

5
Darlington was efficient and flexible Reviewed on: 14th March 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Have done a slef-build. Service is A.I Reviewed on: 11th March 2019
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Mortgage customer

Mortgage review

3
Massive delay with mortgage coming through. However I did have a complicated application Reviewed on: 10th March 2019
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Mortgage customer

Mortgage review

5
The process was quite slow in m case due to checks I believe at one point you were awaiting a valuation fee but step change had not been informed Reviewed on: 6th March 2019
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Mortgage customer

Mortgage review

2
The original mortgage offer agreed by all overturned by underwriters at 11th hour. Leaving no choice but to take a product which is unsuitable and probably unsustainable Reviewed on: 1st March 2019
Mortgage customer's avatar
Mortgage customer

Common sense Lending

5
Darlington are a breath of fresh air in a “computer says no” market. Always willing to listen and consider cases that will not fit into a “one size fits all box”. The team go above and beyond basic underwriting by actually talking to brokers to ensure they fully understand each case and get offers out. Thank you Darlington! Reviewed on: 17th January 2019
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Collette Waugh

Mortgage review

5
Product suits our need. You could increase the speed at which your mortgage offer is issued Reviewed on: 13th January 2019
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Mortgage customer

Mortgage review

5
No further comments at this stage. Reviewed on: 12th January 2019
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Mortgage customer

Mortgage review

5
Everytime done via email or mail very efficient, hassle free and quick. Reviewed on: 9th January 2019
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Mortgage customer

Mortgage review

5
We have been with Darlington B.S for 16 years and always received excellent service an all 3 house moves. Reviewed on: 8th January 2019
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Mortgage customer

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