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Direct Line Reviews

Ratings based on 271 reviews Last review 1 month ago
4.09 / 5Great overall rating

Direct Line reviews written by our Smart Money People can help you to find out more about this insurance company, which is part of the Direct Line Group (one of the largest providers of insurance in the UK). Smart Money People is the UK's independent...

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Direct Line reviews written by our Smart Money People can help you to find out more about this insurance company, which is part of the Direct Line Group (one of the largest providers of insurance in the UK). Smart Money People is the UK's independent financial services review site. Read and write Direct Line insurance reviews, and together we can help to increase trust and transparency in financial services.

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Your Direct Line Reviews (271)

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6th November 2017

Amazing customer service. Xx

I used Direct Line as they were the cheapest but having since joined I've found out about their amazing customer service. The customer service stands out and they are easily contactable via email or phone. Great if you want to go paperless....

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I used Direct Line as they were the cheapest but having since joined I've found out about their amazing customer service. The customer service stands out and they are easily contactable via email or phone. Great if you want to go paperless.
Would I recommend to all as they are professional, and value for money. If you have a car you need car insurance so you may as well have a quality company to support you. A+ xx

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3rd November 2017

they are a big con,they attract you with small quotes as new customer but by the time you leave them you will be paying dealy

left my first insurance because l was attracted by their low...

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left my first insurance because l was attracted by their low quote
after signing to their quote and 14 days went they say they have a claim from people l dont know that i hit their car 2 years before and they are claiming from my car insurance.
i say i need to met those people to get an explaination of what they are talking about but am not given any information .my insurance goes up with ghost insurance claimers.
when my contract is about over another ghost claimer comes up and my insurance goes up

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30th September 2017

This insurance has helped up with some unexpected bills

As the owner of three cats, we rack up many trips to the vets, and Direct Line pet insurance has saved us thousands. Quick and easy and sympathetic and they deal directly with the vets office. From Mog's heart disease to Charlies eye infections, the...

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As the owner of three cats, we rack up many trips to the vets, and Direct Line pet insurance has saved us thousands. Quick and easy and sympathetic and they deal directly with the vets office. From Mog's heart disease to Charlies eye infections, the help we have received with claims has been invaluable.

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30th September 2017

A bunch legalised con-artsists

Had been with them for a number of years for a number of products without making a claim, roof was damaged in a storm and when I made a claim the company of "experts" (it later transpired that the member of staff concerned had no formal...

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Had been with them for a number of years for a number of products without making a claim, roof was damaged in a storm and when I made a claim the company of "experts" (it later transpired that the member of staff concerned had no formal qualifications to make a judgement) they engaged stated that this was due to poor maintenance by the owner ... on an 8 year old house that I had a recent surveyors report for that highlighted no issues .... In the end their patronising, sanctimonious, accusational passive-aggressive staff insinuated that I was making a false claim despite me submitting BBC reports of the storm and data from the weather station in my garden. How can you make a false claim on the roof of a 3 story house that is only accessible with scaffolding? I the end I did what I would advise any customer to do: withdrew my business from this bunch of greedy, self-serving leagalised con-artist scum. In short: AVOID

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28th September 2017

Straight forward contact and product

U.K. Call centres, freephone, good communication and friendly staff. Insurance quotes in general need to stop going up year on year by 10/15 pounds but, at least this company doesn't take forever to haggle and this is why I use them for most of my...

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U.K. Call centres, freephone, good communication and friendly staff. Insurance quotes in general need to stop going up year on year by 10/15 pounds but, at least this company doesn't take forever to haggle and this is why I use them for most of my insurance needs at this present time.

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