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Direct Line Reviews

Ratings based on 324 reviews Last review 51 minutes ago
4.05 / 5Great overall rating

Direct Line reviews written by our Smart Money People can help you to find out more about this insurance company, which is part of the Direct Line Group (one of the largest providers of insurance in the UK). Smart Money People is the UK's independent...

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Direct Line reviews written by our Smart Money People can help you to find out more about this insurance company, which is part of the Direct Line Group (one of the largest providers of insurance in the UK). Smart Money People is the UK's independent financial services review site. Read and write Direct Line insurance reviews, and together we can help to increase trust and transparency in financial services.

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Your Direct Line Reviews (324)

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22nd September 2018

Simple and efficient

I didn't find direct line on any of the comparison sites which made me think they are confident in their product. I decided to give them a call and they came out cheaper than most of the ones listed on the comparison sites. I chose DL as they are an...

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I didn't find direct line on any of the comparison sites which made me think they are confident in their product. I decided to give them a call and they came out cheaper than most of the ones listed on the comparison sites. I chose DL as they are an established, well known brand and I although I have yet to need them I am confident that if I do they will be available for me

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17th September 2018

Fast help in an animal emergency

All my pets are insured by Direct Line and when Charlie cat was hit by a car earlier this year I knew they would take care of the vet bill. He needed several overnight stays and surgery and I was very relieved that I had their insurance and it was so...

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All my pets are insured by Direct Line and when Charlie cat was hit by a car earlier this year I knew they would take care of the vet bill. He needed several overnight stays and surgery and I was very relieved that I had their insurance and it was so easy to make a claim. He’s back to his old self now.

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9th September 2018

Amazing service

During and extremely sad and grief stricken time when losing my beloved pet, direct line could not have dealt with the situation on a kinder, more compassionate way. They made every claim easy and straight forward and I genuinely felt the people I was...

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During and extremely sad and grief stricken time when losing my beloved pet, direct line could not have dealt with the situation on a kinder, more compassionate way. They made every claim easy and straight forward and I genuinely felt the people I was talking to cared. Forever grateful.

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5th September 2018

Neither I nor my agent kept informed!

I bought Landlord insurance and paid the extra for Legal Expenses. My tenant defaulted on his rent payment, so I activated the legal department and informed them from an early stage that there may be problems. As the property is fully managed, I...

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I bought Landlord insurance and paid the extra for Legal Expenses. My tenant defaulted on his rent payment, so I activated the legal department and informed them from an early stage that there may be problems. As the property is fully managed, I nominated my "agent" to deal with matters on my behalf. Direct Line Legal are a firm called "DWF" based at Bristol; they have repeatedly failed to keep me or my agents informed of what is happening. Because my tenant is in the property but not paying me any money, this is resulting in considerable financial hardship not to mention worry and anxiety for myself! AVOID this firm if you feel you should be kept informed at the very least; and want everything to proceed at acceptable speed. NOT RECOMMENDED FOR LANDLORDS!

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2nd September 2018

Hugely dissappinting

I thought direct line had great service which is how they justify their higher than normal prices. The person I spoke to to buy a policy sounded like her was getting p’d off at some of my questions. I just wanted to make sure I was covered. D...

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I thought direct line had great service which is how they justify their higher than normal prices. The person I spoke to to buy a policy sounded like her was getting p’d off at some of my questions. I just wanted to make sure I was covered. Disappointing.

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