Doesn’t cover anything and very hard to get hold of or deal with. Have been waiting three weeks for a response on a claim. ...Read more
Doesn’t cover anything and very hard to get hold of or deal with. Have been waiting three weeks for a response on a claim.
Plumbing emergency is a waste of money, they go out, look at it and don’t fix the problem.
No rent guarantee but still charging for it.
Waste of money.
Inconsiderate in the extreme
I cancelled a car policy as my mother, the car user, had died. I advised them that the bank account was closed and to send a refund to me by cheque. Instead they have sent the money to the closed bank account and now expect me to contact the bank to...Read more
I cancelled a car policy as my mother, the car user, had died. I advised them that the bank account was closed and to send a refund to me by cheque. Instead they have sent the money to the closed bank account and now expect me to contact the bank to get it back or wait until it otherwise materialises. They did not ask about probate and if they had I could have provided a copy of the grant showing me as the legal beneficiary of the money. Their insurance product may be good but their customer care at difficult times is horrendous.
I was a customer of Direct Line car insurance for almost 20...Read more
I was a customer of Direct Line car insurance for almost 20 years.
I never had any claim during this period and I was a good driver.
Last year a guy stopped to let me out of a side road and then he changed his mind and hit me. To cut a long story short we pulled over and then he accused me of pulling out of the junction without looking! He had no damage on his car and only a small scuff. I had no damage on my vehicle either. He called the Police and said I was threatening him???? It was obvious it was a set up and I got blamed for nothing. He subsequently put a claim against me. I told Direct Line what happened and also send photos of his car to prove there was no damage. To this day Direct Line never told me what he claimed for and I had to pay up and I lost my claims bonuses. Direct Line refused to fight for me and treated me like total dirt. I recently found out that they done the same thing to a friend of mine. This company is disgraceful and should be ashamed. Terrible customer service and acknowledgement of receiving emails. They want everything done over the phone and that's impossible when you need to send evidence. I left and joined Co-Op. They offered me cheaper insurance by £450 less and I was left choked by Direct Line for not even matching their quote. Sickening to the stomach. AVOID AT ALL COSTS!! BECAUSE YOU END UP PAYING FOR IT.
Finally, I just received a letter asking for £11.35 for outstanding payment. I have no idea what this is for and find it disturbing that this company can chase a long term ex customer who's spent over £20k in premiums a measly amount of money.
Poor weekend service
I've been with Direct line before but switch most years to the cheapest...Read more
I've been with Direct line before but switch most years to the cheapest provider.
I am with direct line right now and I hit a deer last night (Saturday). I have reported it first thing Sunday morning but had to do it online as the call centre is closed on Sundays. I am supposed to have hire car cover and need to work tomorrow but as they are shut, nothing can be arranged.
I could only contact an online chat representative who said he could do nothing to help. I am deeply disappointed by the lack of service on a Sunday, which is now going to cost me more money for losing a day's work.
Dont believe what they tell you on TV!!!!
Dont believe what they tell you on...Read more
Dont believe what they tell you on TV!!!!
Dont believe what they tell you on TV! They will try every way not to pay out.
My boiler has broken down, which I ended up with a £1600 bill that Direct Line didnt want to pay, as the water was merky in the boiler! They blamed that on a split Pressure Vessel! So Ive gone back to Towergate Insurance! So pleased I didnt move the rest of my portfolio over to DL!!!
Stay well away!
great service without problems
Good qualtiy company deffinately use them next year, this is our secound year with them and although it went up a little we do live in an area that can flood, so getting a insurance provider is never easy, these guys have been great.
I was assaulted an my car stolen and no help and blamed by direct line
This Direct Line Car Insurance they are not serious My solicitor it’s taking them to court
I have been with direct line for more than a year and I have been their customer for several years
I was trying to sell my Audi TT last week
I advertised on a gumtree
Someone asked to view the car to buy the car
He asked to meet us at Chiswick where my friend lives
The strange buyer tested the car and starting talking about negotiations
Suddenly he pushed my friend to the ground and drove off
The police arrived and after some questions just gave the crime reference number
After that we called my direct line car insurance for help
The direct line asked us all the questions and the day after they blamed us for let the keys on the ignition and therefore CAN NOT PAY for any losses
I have told them that at any point or moment the car was not abandoned and was a planed assault
So what’s the point to sign for a full comprehensive insurance fire and theft??
So this direct line insurance people that they are crooks and not helping at all
I could get killed or stabbed??
You direct line I was telling you the truth and because of telling you the truth you are refusing to help me
So people be aware of this direct line car insurance they are not good they will blame you
In my all life I have never ever claimed for any theft or car accidents
No consideration for the customers after you pay every month for your insurance when you need help from them you will get false accusations and instead of the the victim they will call you the fraudster
Thank you Claims direct car insurance
This it’s the way you are treating me as a criminal
I have got my property insurance with this direct line I need also to cancel as I don’t trust them
I do not recommend any one to deal with this insurance
Avoid if you value your sanity
Do not even try to get a quote from Direct Line Insurance if you value your...Read more
Do not even try to get a quote from Direct Line Insurance if you value your sanity.
Unfortunately, I realised the extent of dissatisfaction of their customers and potential customers when I read the comments of their customers. This was after I tried to get a quote from them and to my horror they declined to give me a quote! Then patronised me by saying that of course I can apply again when my circumstances change.
When I asked them what circumstances had to change, their unbelievable answer was that their decision is based on their underwriting criteria and I was not allowed to know the factor or factors that resulted in their decision!
In other words I can reapply when these factors personal to me which are secret to me change. No doubt any sane and reasonable person can see the ridiculous, unfair and stressful position forced on the unlucky people who try to get a quote from them.
Whilst I accept that they have a right to offer insurance (Or not) to whoever they prefer, it is their total disregard for the impact of their decision on their potential customers and their refusal to concede that people should be able to ask on what basis a decision has been made that may have potential impact on their future insurance application.
they dont pay out
Following your previous conversation with Colin, the claim has now been returned to me
Attached is a copy of the confirmation of cover provided to your mother when the policy was taken out. You will see from this that there is no cover for outbuildings. I am sorry therefore but as the garage which has suffered damage is clearly an out building, I cannot make a payment in respect of this
With regard to the rear wall, I note from our conversation following my visit, that you feel that this had been weakened over a period of time by the fact that it was connected to the garage which had had a roof collapse (which had been removed at the time of my visit) although the section of the wall forming part of the garage is still intact. I would agree that the wall has deteriorated over a period of time and the remaining section is showing signs of wear and tear with roots growing through it
Unfortunately the policy does exclude gradual deterioration and whilst you did initially report the cause as being storm, there have been no recorded weather conditions of storms of significant strength to bring down a brick wall for some months prior to the incident.
For these reasons I am sorry but I am unable to consider a payment to your mother on this occasion. I realise that you will be disappointed by this decision but I do hope that the reasons for this have been made clear for you
Commercial Property Insurance Advisor
Bromley Scan Centre
Mail point 49
Floor 0 Phase 3
Tel 07714 223601
Don't believe the adverts - they will do everything they can to weasel out of a clam
Will never deal with this company again. Had an issue with a claim where they sent someone who they latterly admitted had no construction quantifications out to assess a claim for storm damage to the roof of recent build house as due to the roof...Read more
Will never deal with this company again. Had an issue with a claim where they sent someone who they latterly admitted had no construction quantifications out to assess a claim for storm damage to the roof of recent build house as due to the roof being incorrectly built. I sought independent advice that said they were wrong, at which point the reason changed to 'lack of maintenance'. This is a company that will squirm and lie at every opportunity to avoid paying out on a legitimate claim. In any other walk of life they would be considered fraudsters, but because they had offered me a token amount (I think it was £50) for the claims about the incorrect build by the person who visited I was unable to pursue a claim with the Ombudsman (who seemed to be looking for a reason not to look at it). Lesson learnt - if a company offers you a gesture don't accept it until they have full resolved your claim.
Read The Small Print Carefully - Buyer Beware
I have Land Lords Insurance with Direct Line and my tenants had a problem whilst I was away on holiday and so they contacted the local Register Safe Gas plumber that services and repairs the property. The heating system had failed and the plumber had...Read more
I have Land Lords Insurance with Direct Line and my tenants had a problem whilst I was away on holiday and so they contacted the local Register Safe Gas plumber that services and repairs the property. The heating system had failed and the plumber had to locate the problem - the plumbers had to check all the heating pipes for leaks and this meant lifting floors and replacing tanks and equipment a process of elimination - eventually the plumber found that a coil inside a tank had failed - anyway I reported the problem to Direct Line in arriving back and they said to contact them again once the work has been completed. A few weeks later the invoice arrived and I rang Direct Line - their response was that they will pay for any secondary water damage but locating and fixing the leak wasn’t covered. The fact that my tenant managed to quickly locate the local plumber prevented the damage. I asked them about the advert on tv showing Direct Line coming to the rescue of a Landlord was intact he had the upgraded 5 star cover and not the standard cover they had provided to me. So be warned - Read you renewal carefully Direct Line only under certain conditions cover plumbing emergency breakdowns. We won’t be renewing the insurance cover in this or any other properties we have.
Very fast and responsive
My cat Bee was unfortunately knocked down and we thought we were going to lose her. If it had not have been for direct line stepping in and taking over all the financial parts then it would have been a lot more stressful. We called them to explain...Read more
My cat Bee was unfortunately knocked down and we thought we were going to lose her. If it had not have been for direct line stepping in and taking over all the financial parts then it would have been a lot more stressful. We called them to explain what had happened and they responded straight away and organised for her to be treated at her vets. I didnt have to worry about anything. Bee fully recovered and igruly believe it's because direct line were so fast in responding and getting her the treatment she needed. I would definitely recommend