Direct Line Reviews

  Ratings based on 436 reviews       Last review 3 weeks ago    

Direct Line reviews written by our Smart Money People can help you to find out more about this insurance company, which is part of the Direct Line Group (one of the largest providers of insurance in the UK). Smart Money People is the UK's independent...

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Direct Line reviews written by our Smart Money People can help you to find out more about this insurance company, which is part of the Direct Line Group (one of the largest providers of insurance in the UK). Smart Money People is the UK's independent financial services review site. Read and write Direct Line insurance reviews, and together we can help to increase trust and transparency in financial services.

Overall Rating

Great

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Direct Line Review Insight

What are people saying in their reviews?

Price & Interest Rates

63% of feedback is Product related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

Car Insurance

Sickening

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Your location


Direct Line
14-18 Cadogan St, Glasgow G2 6QN
Insurance agency
Big Al
45 points
4 minutes ago
My car was scratched when I was having a meal. I asked "DIRECT LINE" for advice and they said I would be cheaper repairing it myself. I just renewed my insurance and my price has increased by £220 as "DIRECT LINE" said I made a claim! No I didn't I repaired it myself out my own bank. "BOYCOTT DIRECT LINE" I am going to continually post this on all review sites I can find. "DIRECT LINE" crooks don't go near: Professionalism, Quality, Responsiveness, Value My car was scratched when I was having a meal. I asked "DIRECT LINE" for advice and they said I would be cheaper repairing it myself. I just renewed my insurance and my price has increased by £220 as "DIRECT LINE" said I made a claim! No I didn't I repaired it myself out my own bank. "BOYCOTT DIRECT LINE" I am going to continually post this on all review sites I can find. "DIRECT LINE" crooks don't go near 1 : Professionalism, Quality, Responsiveness, Value My car was scratched when I was having a meal. I asked "DIRECT LINE" for advice and they said I would be cheaper repairing it myself. I just renewed my insurance and my price has increased by £220 as "DIRECT LINE" said I made a claim! No I didn't I repaired it myself out my own bank. "BOYCOTT DIRECT LINE" I am going to continually post this on all review sites I can find. "DIRECT LINE" crooks don't go near 1

Reviewed on 29th March 2021
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Direct crooks
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Car Insurance

Excellent service

In all the years of driving (50 years)have never had such excellent service from any insurance company,had a slight misshap today at 13 00 everything sorted by 16 00 thank you well done direct line will recommend to anyone

Reviewed on 3rd March 2021
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Sheila Stark
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Home Insurance

Business model completely focused on selling products

Tried to cancel renewal Home Insurance over phone (for which I was charged),no 0800... Read more

Tried to cancel renewal Home Insurance over phone (for which I was charged),no 0800 no.
Put through on two occasions to person who said lines so busy to call back and they could do nothing for me.This was after I had made known desire to cancel.
Pointed out their renewal notice has a clause which implies that cancellation before renewal will incur a cancellation fee of £43.68,which is completely illegal and sharp practise which I can only think is intended to frighten people into considering that they may as well allow direct line to renew automatically than try to contact them to cancel via a process deliberately set up to obstruct same
Alex Lawson

Reviewed on 27th January 2021
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Alex Lawson
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Car Insurance

2.5 months for repair

Had an accident Sep 4th, they booked a pick up for the car on the 23rd of September, 3weeks later, while the sensors were all failing and I didn’t feel safe to drive my son in that car. The day of scheduled pick up the garage they selected to fix our c... Read more

Had an accident Sep 4th, they booked a pick up for the car on the 23rd of September, 3weeks later, while the sensors were all failing and I didn’t feel safe to drive my son in that car. The day of scheduled pick up the garage they selected to fix our car calls to inform us they can’t pickup the car because they don’t have the parts. Waisted my day on that day. I wanted to take my car to the car manufacturer dealership but they said if you do so, you have do the estimate yourself and we will only give you the car rental for one week only. Basically making it difficult to convince me to send the car to their chosen garage. Car was finally picked up on Sep 30th. 2 weeks later, the car is not ready and garage keeps telling us it’s being washed for few days. Finally the garage admits that they can’t reset the sensors software and it has to go to the manufacturer dealership. Their first availability was Nov 11. So my car which is an electric car was sitting in theist garage for weeks while I had to pay congestion charges to go to central London or take a cab to avoid the charge. Because they don’t give you an electric rental. I was told they give us £10 for everyday that it takes to fix my car more than the one week promised time. So 2.5 months later my car will be delivered tomorrow but received £70 compensation for all these days that I didn’t have my car, paid petrol that I didn’t need to, congestion charges that I didn’t need to pay with my electric car and cab costs that I didn’t need to pay. All this time they failed to mention there is a maximum of £70 to be paid to the client for compensation. Miserable service. Wouldn’t recommend them. They didn’t confirm with the garage if they are qualified to work on my car just looking to save money

Reviewed on 13th November 2020
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Rozita
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Landlord Insurance

Don't go anywhere near Direct Line, they don't pay out when you have a claim!

ZERO ratings for Direct Line! Don't believe what you see or read in their adverts as they don't pay out. I only went with them because of the landlord rent guarantee cover and they immediately reneged on that agreement because of the virus but yet... Read more

ZERO ratings for Direct Line! Don't believe what you see or read in their adverts as they don't pay out. I only went with them because of the landlord rent guarantee cover and they immediately reneged on that agreement because of the virus but yet they still expect you to pay each month. Then when the tenants did eventually leave, owing £12,000 and damage to the property, yet again, Direct Line did not pay out on the damage despite I had cover for Malicious damage etc, all singing and dancing cover costing me a fortune and Direct Line found a way to get out of paying anything. AVOID AT ALL COST. If you still choose Direct Line after reading all the comments informing you about Direct Line....then you are a fool to yourself and your hard earned money!!

Reviewed on 10th November 2020
AVOID DIRECT LINE LIKE PLAGUE!'s avatar
AVOID DIRECT LINE LIKE PLAGUE!
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Car Insurance

Avoid

WOW SO MY REVIEW HAS BEEN REPORTED on trustpilot BY DIRECT LINE BECAUSE I AM TELLING THE TRUTH AND THEY CAN NOT ACCEPT, WELL I HAVE ALL THE CALL RECORDED AS WELL SO #Direct Line do not worry i can prove what i... Read more

WOW SO MY REVIEW HAS BEEN REPORTED on trustpilot BY DIRECT LINE BECAUSE I AM TELLING THE TRUTH AND THEY CAN NOT ACCEPT, WELL I HAVE ALL THE CALL RECORDED AS WELL SO #Direct Line do not worry i can prove what i wrote,
Had accident and it was my fault, no 3rd party involved, i was asked to give statement and evidence which i did, i request my car should be repaired on my own choice of garage but they refusing to send instruction to my garage and offer me to take my car on my own expensive and ask the garage to give estimate, even DL know that they have to instruct the garage first but refusing it. now they refusing to give me hire car and refusing to instruct my garage and the case handler(Jennie) told that if i called or complaint that should be directed to her, she said that i am not allowed to speak to anyone apart from her even she lied and gave me wrong information, now she is bulling me saying that under which law it says that no one can go though my belonging without my consent.
I made complaint and that complaint went to her to investigate and she will not stop bullying me until the claim is settle but at later DL might compensate me.
She knows what she is doing is wrong but she can not say it and she has been pushed by someone in DL to do that such as, not give me hire car, not send instruction to the garage to repair the car, give me wrong information, let the garage to go through my belonging, delay the claim, refused to speak to someone els, etc.
Even if i call to ask for DL t&c my call will be transfer to her and then her words are their t&c. Basically she has to tell me who i can speak to and who i can not, she has to decide what i can have and what i can not. For now i can not speak or complaint to anyone and i can not have anything.
I have comprehensive insurance with DL from 5 years, paid guarantee hire plus,
Under their t&c says if i choice to repair my car with my own choice of garage i will have hire car for 21 days, she refused to send the instruction to my garage until now and she saying that i had my car for 21 days because i chose to use my own garage so now still she will not send instruction to the garage and she will not give me hire car.
Better stay away from this company and it will be my last year with them even i paid yearly

Reviewed on 3rd November 2020
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Shafiq Gulbaz
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Car Insurance

AVOID

Please whatever you do, go with someone else, save yourself months of issues. They are terrible at doing anything! You have to chase it up and you have to do all the work. Avoid!

Reviewed on 9th October 2020
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Dgri
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Car Insurance

Efficient, and terrific value

I got an online quote from Direct Line for a new Tesla. The quotation was miles better than the best quote on a price comparison site. The online chat agents were great in translating that into a policy and insurance certificate. Helpful and... Read more

I got an online quote from Direct Line for a new Tesla. The quotation was miles better than the best quote on a price comparison site. The online chat agents were great in translating that into a policy and insurance certificate. Helpful and efficient

Reviewed on 16th September 2020
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Geoff Holman
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Pet Insurance

Great comms

Great comms and a lovely service where I can call a vet to talk through my pets symptoms before booking in with a chargeable vet.

Reviewed on 6th September 2020
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cvh86
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Pet Insurance

Pet insurance help

Direct line are always so easy to deal with, our vet just sends off the forms for us. Although they are extra busy during Covid they have kept us updated on the claim process. Would always recommend.

Reviewed on 5th September 2020
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Vicki Joanne
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Landlord Insurance

Avoid

Doesn’t cover anything and very hard to get hold of or deal with. Have been waiting three weeks for a response on a claim. ... Read more

Doesn’t cover anything and very hard to get hold of or deal with. Have been waiting three weeks for a response on a claim.

Plumbing emergency is a waste of money, they go out, look at it and don’t fix the problem.

No rent guarantee but still charging for it.
Waste of money.

Reviewed on 2nd September 2020
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Rachael Lawrence
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Car Insurance

Inconsiderate in the extreme

I cancelled a car policy as my mother, the car user, had died. I advised them that the bank account was closed and to send a refund to me by cheque. Instead they have sent the money to the closed bank account and now expect me to contact the bank to... Read more

I cancelled a car policy as my mother, the car user, had died. I advised them that the bank account was closed and to send a refund to me by cheque. Instead they have sent the money to the closed bank account and now expect me to contact the bank to get it back or wait until it otherwise materialises. They did not ask about probate and if they had I could have provided a copy of the grant showing me as the legal beneficiary of the money. Their insurance product may be good but their customer care at difficult times is horrendous.

Reviewed on 1st September 2020
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Paul Hopkinson
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Car Insurance

Lovely customer service

Very helpful and easy to understand!

Reviewed on 28th August 2020
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Lmxson
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Car Insurance

Fantastic, thorough and cheap

Insured on multiple cars, cheap anyway but the no claims discount makes it even more worthwhile. 10/10

Reviewed on 23rd August 2020
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Ben Reid
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Home Insurance

Easy quick to deal with

Fast and stress free home insurance policy

Reviewed on 18th August 2020
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Dannyboy
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Breakdown Insurance

Brilliant customer service

We had to make a claim as our cat was ill and needed overnight vetinary care. We contacted direct line, got through to an advisor straight away, gave details of our claim and it was sorted! Just like that! We were so surprised by how easy it was as we... Read more

We had to make a claim as our cat was ill and needed overnight vetinary care. We contacted direct line, got through to an advisor straight away, gave details of our claim and it was sorted! Just like that! We were so surprised by how easy it was as we were kinda dreading making the claim. Will definitely be staying with direct line and always recommend to friends and family.

Reviewed on 10th August 2020
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Corinna Jennings
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Car Insurance

Great service

Prompt, efficient and friendly , I would recommend to friends and family.

Reviewed on 5th August 2020
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Stewart Fraser
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Home Insurance

Ok

Always had an ok experience with this company but they put up my premium after I was with them for a year, so no loyalty for existing customers so I switched.

Reviewed on 2nd August 2020
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ejc1066
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Landlord Insurance

Awful exsperince

Total waste of time they were not helpful at all when I needed help from them took ages to get back to me still waiting for response now I just need to no if I'm covered by my insurance company

Reviewed on 29th July 2020
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Clive green
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Car Insurance

Fantastic

Excellent customer service and competitive prices. Discounts are provided with multi cover and they don’t seem to charge loads for extras like other companies. Very impressed.

Reviewed on 27th July 2020
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Christine Grainge
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