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Direct Line: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.3 (33 reviews)

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3.92

Based on 33 reviews, last reviewed 24th Sep 2024

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

12%

Latest highest rating:

5

Best cover and price I could find... Best cover and price I could find and never quibbled about paying the stuff out dog was covered for Reviewed on: 24th September 2024

Latest lowest rating:

1

Any excuse to turn down claim. Insured for 5 years, never made a claim until now when my dog had an ear infection requiring treatment costing over £500. Never thought for a moment t... Read more Reviewed on: 11th September 2023

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About this product

If you’re looking for a new pet insurance provider, gain valuable insight by reading customer reviews. We collect Direct Line pet insurance reviews to help you understand what life as a Direct Line customer is really like.

Direct Line offers pet insurance policies for cats and dogs, with a multi-pet discount available too. Choose between Essential and Advanced cover, depending on how comprehensive you need your policy to be. Make your policy more secure with additional extras, such as third party liability and overseas travel cover. All policies come with 24/7 vet access.

If Direct Line sounds like the right insurer to protect your pet, learn more by reading our reviews. Find out why policyholders chose Direct Line and whether it has lived up to their expectations. Learn what animal customers have insured and which policy they chose. Find out how comprehensive Direct Line’s policies really are. Read all of this and more in our Direct Line pet insurance reviews.

Our mission is to use the power of your reviews to help people make more successful choices. Have you had a pet insurance policy with Direct Line? Share your honest experience with our Smart Money People community to help other pet owners just like you. Tell us what policy you opted for and whether you were satisfied with the cover you received. Detail any experience you may have had with the customer service team or claims process. Would you renew your policy with Direct Line? Whether good or bad, leave a Direct Line pet insurance review today.

Direct Line Pet Insurance reviews (33)

Review of the Direct Line, Pet Insurance:

Best cover and price I could find...

Best cover and price I could find and never quibbled about paying the stuff out dog was covered for Reviewed on: 24th September 2024

Claiming for Vets fees

It was easy to claim for our cats treatment at the Vets. Using their online claims form. Reviewed on: 24th August 2024

Excellent, good value service

Always quick to respond to queries. Never had a problem with any claim. Helped to keep premiums as low as possible. Not the cheapest but happy to pay for good service. Reviewed on: 23rd August 2024

Any excuse to turn down claim.

Insured for 5 years, never made a claim until now when my dog had an ear infection requiring treatment costing over £500. Never thought for a moment this sham of a company would turn down my claim, but they did saying as my dog had an ear infection 4 years ago that the current infection was a recurring illness..My vet wrote to them saying he believed this was a new infection with no link to the previous infection which they ignored.. Pathetic service. Reviewed on: 11th September 2023

Dog and Cat Insurance

Direct Line entered both Dog and Cat on one policy. Other insurers required separate policies. Direct Line were £15 per month cheaper than Pet Plan. Reviewed on: 24th August 2023

Fantastic Insurance and Kind as well

My cat sadly had to be put down and was insured through Direct Line. The vets told me that they could communicate with Direct Line for payment, so all I had to do was fill out a short form and everything was dealt with. Direct Line then got in touch to let me know the claim had gone through and also to pass on their condolences. Fantastic service at a really difficult time. Reviewed on: 24th August 2023

Gone downhill massively in past three years.

Got pre authorisation and then left out of pocket by nearly £700. Not much else to say is there? Reviewed on: 22nd August 2023

Wormed way out of paying full claim.

Very unhappy, dog in distress, needed treatment but vet had to put to sleep our wonderful friend. Direct line apparently don't pay for uthenasia treatment - somewhere in the small print.. Will never use them again as £90 per month and no other claims doesn't seem to be enough for this company. Shabby Reviewed on: 29th June 2023

Deceased Dog

Insured with DL for 14 years. Premiums increased annually and paid in full. Our dog had an accident resulting in slipped disks and unable to walk. Vet advised less than 10% chance of surviving operation due to severity & age. Inevitably, he was put to sleep. DL advised us it was our choice and would not cover any aspect of event. DL also advised age prevented payout. They don’t tell you that when the premium increases to £110 per month! DL are misguiding and lack any care towards owners. The staff were unresponsive to our plight and the emotional distress. A poor service, a waste of money, and finally I would recommend owners look elsewhere. DONT USE DIRECT LINE Reviewed on: 30th March 2023

Great easy to use pet insurance

Easy to use pet insurance meaning you don't have to worry if things go wrong. In addition I find the access to online vet services excellent Reviewed on: 14th August 2022

Excellent Product!

Been with DL for pet insurance for some years now. Sadly had to use the policy for an injury to my cat last year. They dealt with my claim efficiently, sympathetically and made me feel my pet mattered. Thankfully a full recovery was achieved. They dealt with the Vet direct so once I had paid the excess all the stress was taken away and I could concentrate on my cats recovery. Reviewed on: 15th September 2021

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