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Dudley Building Society: Financial / Pension Advice reviews

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4.59
Based on 55 reviews, last reviewed 19th Jun 2025
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Latest highest rating:

5

Great service, but better interest on savings elsewhere Great service, but better interest on savings elsewhere Reviewed on: 19th June 2025
Susan Hoyle's avatar
Susan Hoyle

Latest lowest rating:

1

50/50 Missing information not passed on to me as a customer. I was also sent outdated interest rate information - it was not even valid. The information giv... Read more Reviewed on: 6th December 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS
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About this product

Have you accessed the financial or pension advice service through a financial adviser arranged for you at the Dudley Building Society? If so, please leave a short review here. Your review will help other consumers thinking about using this service.

Dudley Building Society Financial / Pension Advice reviews (55)

Review of the Dudley Building Society, Financial / Pension Advice:

Very helpful and friendly

5
Recently had a consultation with Mr Roger Dutton, Financial Adviser, arranged via Dudley Building Society at their Gornal branch. Very useful meeting with lots of good advice and with no 'hard selling' at all. Reviewed on: 23rd May 2019
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Opening 2yr Saving Bond

4
I've had a few problems but your staff have been very helpful. Unusually, as a new personal customer I wished to open a 2 year savings bond but this was complicated by the fact that I was also the nominated person for Charity Trustee account. My online application for a personal saving bond repeatedly failed and I only could discover the reason for this when I contacted your staff. I found your online on-line log off after 120 seconds inconveniently short – have you considered extending this to say 5-minutes as typically used by banks? Lastly it seems I have to use same email address for both personal account and charity account - far from satisfactory. Inspite of above all sorted now (apart from email problem) Regards Keith Reviewed on: 11th November 2022
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Verified Member Dudley BS

Dudley Building Society Branch Review

5
Very pleased with the help Jane gave today Reviewed on: 31st October 2022
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Verified Member

Dudley Building Society Branch Review

5
Spoke immediatley to concept representative great service Reviewed on: 30th September 2022
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Verified Member

Great to be dealt with by competent people

5
Well I know the Dudley people pretty well but dealing with them as a customer puts everything you already know into perspective. They are clear, knowledgeable and competent. Reviewed on: 5th September 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley Building Society Branch Review

5
Everyone has been so helpful setting up our trust. Reviewed on: 31st July 2022
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Verified Member

Happy

5
Excellent service. Friendly, professional staff. No queues - Absolute Bonus!!! Reviewed on: 14th July 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

First class service

5
I was listened to. I got all the help I needed and more. I felt so reassuring to speak to someone who really understood my problem. So fantastic to be able to pick up a phone and speak to someone who cares about their customers. I felt as if my call mattered. Excellent service . Reviewed on: 11th June 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Registering online

5
Very pleased to now be able to access my accounts online and be able to make changes as I need. It’s not always easy to come into branch. Reviewed on: 5th May 2022
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Verified Member Dudley BS

Dudley Building Society Branch Review

5
I was stressing over my many pots of money. She pushed David Kemp the financial advisor and I booked an appointment to see him on the strength of having spoken to him. I always ask to see Cathy as I trust her. Reviewed on: 14th March 2022
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Verified Member

ISA ADVICE

5
Excellent service as usual. Appreciate being able to see people face to face to discuss financial matters in a local location. Reviewed on: 22nd December 2021
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Verified Member Dudley BS

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