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Dudley Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3652 reviews)

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4.87

Based on 3,652 reviews, last reviewed 7th Oct 2025

24% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Top class service The best finance area I have ever dealt with. Their communication is superb, and the customer service is beyond excellent. I am so happy that I have s... Read more Reviewed on: 7th October 2025

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025

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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3652)

Good service overall

Good experience, they were slow at offering online banking but have caught up now Reviewed on: 19th February 2021

Another excellent product

In these difficult times it is good that the Dudley continues to offer regular savers with a reasonable rate. In addition it is now possible to operate contracts online. Reviewed on: 17th February 2021

Easy to set up

Easy online experience - just follow the instructions. Reviewed on: 17th February 2021

Gornal Wood branch review

Cashier very helpful, professional, did not feel rushed, even though branch was busy. Perhaps an express till or more cashiers Reviewed on: 14th February 2021

online savings

Unfortunately unable to open accounts online if no mobile. Reviewed on: 14th February 2021

Decent regular saver, some old fashioned processes

As above. Nice this account is not restricted to only the local Dudley area. Shame it still comes with an old fashioned passbook, good that can access it via online bank instead though. Had to ask for link to leave online feedback - only provided with a hard copy feedback form and offer to leave feedback is not obvious on Dudley website. Reviewed on: 13th February 2021

Human service says Eh?

Easy to set up, but communication could be better. As the message system prompts the selection of the account it refers to one does not expect someone to ask what account it relates to when that has already been indicated Reviewed on: 13th February 2021

Fast and polite service

Opened a savings account by post, everything processed quickly and then had a follow up call from a member of staff to welcome me to the building society. Very pleased with the service so far. Reviewed on: 12th February 2021

Dudley branch review

Nothing, perfect service sorry. All staff best society around Reviewed on: 12th February 2021

Excellent Customer Service

I have been a customer of the Dudley Building Society for a number of years now. I find their customer service excellent. I recently contacted them by phone about an annual interest summary I needed for HMRC, and they were so helpful, and provided the details very promptly. They have recently launched an online service which looks really good too. Reviewed on: 12th February 2021

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