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Dudley Building Society: Savings reviews

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4.87
Based on 3,652 reviews, last reviewed 7th Oct 2025
24% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Top class service The best finance area I have ever dealt with. Their communication is superb, and the customer service is beyond excellent. I am so happy that I have s... Read more Reviewed on: 7th October 2025
Barbara Blythe's avatar
Barbara Blythe

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
Nick M's avatar
Nick M
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3652)

Much improved experience.

5
The new online service is a welcome addition to the already excellent Dudley experience. Reviewed on: 11th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

On-Line facility

5
Just set up an online account with ease. It felt very secure. Thank you. Reviewed on: 11th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Good website.

4
The website seemed clear and everything works well, and interest rates are good at the moment too Reviewed on: 11th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley branch review

5
Would be good to open a/c online as going forward everything is going digital Reviewed on: 11th February 2021
Dudley branch customer's avatar
Dudley branch customer

Gornal Wood branch review

5
Very friendly and professional service Reviewed on: 11th February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer

friendly helpful telephone service

5
lovely lady helpful efficient and I didn't have to hang on the line to be answered unlike hsbc with its useless new voice service answered all my queries quickly and fully well done Reviewed on: 11th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

on-line facilities, so easy to use

5
I am impressed by the re-launch of Dudley BS with very well thought out on-line access. So much easier than posting a passbook Reviewed on: 10th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Great service / great interest rate

5
Myself and my wife opened a regular saver, via the post - the Dudley had a couple of questions for me and my wife, no problem they called us, sort out the queries immediately (I put my DoB as 2020 by mistake), we have since had great service from the Dudley team Reviewed on: 9th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Customer Service - Excellent like the good old days!

5
I had to speak to The Dudley Building Society a couple of times about opening an account for my Granddaughter. Everyone I spoke to was polite, professional and very helpful. They were open and honest with their responses and if they didn't know the answer to a question, they found it and called back within promised timescales. Very approachable, very friendly, it was a pleasure dealing with the savings team. Thanks Becs, Claire and Dan Reviewed on: 9th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley branch review

5
Staff are kind, helpful, always a smile Reviewed on: 9th February 2021
Dudley branch customer's avatar
Dudley branch customer

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