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Dudley Building Society: Savings reviews

View other Dudley Building Society products
4.87
Based on 3,652 reviews, last reviewed 7th Oct 2025
24% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Top class service The best finance area I have ever dealt with. Their communication is superb, and the customer service is beyond excellent. I am so happy that I have s... Read more Reviewed on: 7th October 2025
Barbara Blythe's avatar
Barbara Blythe

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
Nick M's avatar
Nick M
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3652)

Gornal Wood branch review

5
Easy access/ parking. member of staff has good people skill Reviewed on: 9th February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer

Extremely helpful

5
Extremely helpful when opening an online account. Phoned me several times to keep me updated with what they were doing. Would highly recommend Reviewed on: 8th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Gornal Wood branch review

5
Staff always go above and beyond. very good service Reviewed on: 8th February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer

Wasting money

1
Recently registered online. Just received acknowledgement by post, not by email !! . A4 envelope, two A4 sheets of paper, two 2nd class stamps. What a waste of money. I AM NOW ON LINE. Your opening paragraph....' we understand that life is busy and time is preccious' , so why make staff pack envelopes and make me open them to read what could have been a simple email. Disappointed! Reviewed on: 8th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Gornal Wood branch review

5
Cashier helpful, knowledgeable about accounts available Reviewed on: 7th February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer

Gornal Wood branch review

3
The staff are lovely but the queues are dreadful. I'm too old to be waiting outside in the cold. Why did you get rid of the third till point?? Reviewed on: 6th February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer

Efficient and friendly service

5
The person I spoke to in Customer Servicès Team was able to answer my query to my satisfaction and also gave me some additional information. Reviewed on: 5th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Nice, somewhat unique, approach

5
I loved the well-thought-through application process. It was uniquely different to allow you to complete in sections & pause/suspend/resume between sections. The address searcher was interestingly different & very effective, too! [The only reason for possibly losing 1 star was the validation process for my particular bank-account taking 2-days, but it was done same-day, so back to 5-stars.] Would it be a savings "pun too far" to call the experience "interesting"!? Best Regards Mike Woodward Reviewed on: 5th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley branch review

5
I like the service you currently give Reviewed on: 4th February 2021
Dudley branch customer's avatar
Dudley branch customer

Excellent in every way

5
I have opened a second account recently, and could not fault the society in any way whatsoever - speedy, efficient, helpful. Thank you very much. Reviewed on: 3rd February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

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