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Dudley Building Society: Savings reviews

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4.87
Based on 3,652 reviews, last reviewed 7th Oct 2025
19% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Top class service The best finance area I have ever dealt with. Their communication is superb, and the customer service is beyond excellent. I am so happy that I have s... Read more Reviewed on: 7th October 2025
Barbara Blythe's avatar
Barbara Blythe

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
Nick M's avatar
Nick M
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3652)

Dudley branch review

5
Alls get good service and advice Reviewed on: 27th February 2021
Dudley branch customer's avatar
Dudley branch customer

Dudley branch review

5
Prompt reaction to a problem. I had lost my book and it was replaced. exemplary service Reviewed on: 26th February 2021
Dudley branch customer's avatar
Dudley branch customer

Dudley branch review

5
Excellent service from staff. No improvements needed Reviewed on: 25th February 2021
Dudley branch customer's avatar
Dudley branch customer

Great service

5
Quick efficient telephone service today. Nice to be able to speak to someone local. The adviser was friendly and professional. Fab service thank you Reviewed on: 25th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Digital update

5
Called to update records to enable digital access. Operator was very efficient, polite and friendly. Very good experience. Reviewed on: 24th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Friendly helpful staff

5
I recently opened an account with the Dudley Building Society and setting the account up was very simple. I was then contacted by a representative of the Society to confirm some final details and the agent was friendly, helpful and very professional. Top marks. Reviewed on: 23rd February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Gornal Wood branch review

5
Queues too long all the time. not good for old people standing outside. Girls all do their best, feel for them Reviewed on: 23rd February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer
Reply from Dudley Building Society Hi, thanks for your review. We apologise for any inconvenience you experienced when visiting our branch. We are following Coronavirus guidelines closely and are only able to allow a certain number of people in our branches at any one time. We have now extended our opening hours to Monday-Friday, 9am-4pm and Saturdays 9am-12pm which should minimise any queues going forwards. Thanks. Response date: 19th April 2021
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Dudley Building Society

Gornal Wood branch review

5
Staff are a credit but queues are getting longer and it is becoming frustrating. You need more tills or express till. the staff are run ragged! Reviewed on: 22nd February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer
Reply from Dudley Building Society Hi, thanks for your review. We apologise for any inconvenience you experienced when visiting our branch. We are following Coronavirus guidelines closely and are only able to allow a certain number of people in our branches at any one time. We have now extended our opening hours to Monday-Friday, 9am-4pm and Saturdays 9am-12pm which should minimise any queues going forwards. Thanks Response date: 19th April 2021
Dudley Building Society Logo
Dudley Building Society

Gornal Wood branch review

5
I would recommend to my friends if the queues were quicker and shorter. The lenght of time we are waiting to be seen is ridiculus. People are handing in paperwork whilst a lot of us are just wanting to withdraw money. The staff work their socks off, i feel for them! Reviewed on: 21st February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer
Reply from Dudley Building Society Hi, thanks for your review. We apologise for any inconvenience you experienced when visiting our branch. We are following Coronavirus guidelines closely and are only able to allow a certain number of people in our branches at any one time. We have now extended our opening hours to Monday-Friday, 9am-4pm and Saturdays 9am-12pm which should minimise any queues going forwards. Thanks Response date: 19th April 2021
Dudley Building Society Logo
Dudley Building Society

Gornal Wood branch review

5
The branch needs another till. The queues are too long and are blocked by queries. Why does it take so long to pay in money Reviewed on: 20th February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer
Reply from Dudley Building Society Hi, thanks for your review. We apologise for any inconvenience you experienced when visiting our branch. We are following Coronavirus guidelines closely and are only able to allow a certain number of people in our branches at any one time. We have now extended our opening hours to Monday-Friday, 9am-4pm and Saturdays 9am-12pm which should minimise any queues going forwards. Thanks Response date: 19th April 2021
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Dudley Building Society

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